Resident Engagement Officer

Are you passionate about delivering excellent resident engagement and first-class communication? An exciting opportunity awaits an enthusiastic, professional team player to join the Data and Insight Team as a Resident Engagement Officer. In this role, you will lead resident engagement initiatives, design programs to enhance engagement and support both existing and new resident groups through the development and facilitation of participation and consultation activities. With a strong understanding of regulatory changes and legal requirements for landlords, you will ensure resident involvement is meaningful and impactful. Using data and insights, you'll tailor activities to meet the needs of residents across all tenures and encourage participation from under-represented groups. A strong team ethic, empathy for residents, and flexibility are essential, as you will need to travel to meet residents and attend evening and occasional weekend meetings.

In return we offer you:

• Generous annual leave entitlement
• Generous local government pension scheme package
• Access to wider training and development qualifications
• Flexible working scheme
• Travel plan discounts
• Car Benefit Scheme from Tusker
• Access to CAREFIRST advice & counselling service
• Employee discount scheme for national and local retailers

We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our Council Plan priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day's paid leave to undertake a volunteering activity which supports climate change.

Our organisation: Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula. Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London. We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively. Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.

Important Information: Applicants must be able to demonstrate all essential requirements as listed in the job profile.

Equal Opportunities Commitment Statement: Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. We reserve the right to close this vacancy at any time prior to the closing date.