At a Glance
- Tasks: Support income management by assisting customers with rent and arrears issues.
- Company: Join a diverse and inclusive team dedicated to community support.
- Benefits: Enjoy up to 30 days holiday, medical cash plan, and professional development opportunities.
- Other info: Flexible working environment with excellent career growth potential.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in challenging situations and knowledge of housing legislation required.
The predicted salary is between 30000 - 40000 € per year.
Role Overview: The Rent Officer will support the Income Management team by ensuring effective and efficient delivery of income management duties, including rent collection and arrears management for current and former customers.
Key Responsibilities:
- Provide early intervention, guidance and assistance to customers who are struggling to meet rent or arrears payments.
- Work collaboratively with the Communities team and other colleagues to resolve arrears cases promptly and comprehensively.
- Ensure all formal arrears action is justified, proportionate and acted upon in line with current policies, procedures and legislation.
- Maintain accurate records of all customer interactions and actions taken.
- Support the implementation of arrears recovery procedures and enforcement of tenancy conditions.
Qualifications and Experience:
- Experience in a similar role dealing with challenging situations and complex lifestyles.
- Knowledge of social housing, housing legislation and welfare benefits.
- Experience of implementing arrears recovery procedures and enforcing tenancy conditions.
- Good IT skills, including Microsoft Office 365.
- Strong problem‑solving and decision‑making skills.
- A valid driving licence, access to own vehicle with full MOT and insurance for business use.
Benefits:
- Referral scheme
- Stakeholder pension scheme
- Up to 30 days holiday per year
- Annual volunteering days in local community
- Medical cash plan
- Birthday off
- £150 Perkbox allowance
- Cycle to work scheme
- Professional membership fees paid
- Financial education
- Travel season tickets loan scheme
- Savings clubs
- Training and coaching
- Counselling and well‑being programme
- Enhanced maternity and paternity leave
We promote a diverse and inclusive workplace. All qualified applicants will receive equal consideration under the Equality Act 2010.
Rent Support Officer employer: CIH International Housing Group
As a Rent Support Officer, you will thrive in a supportive and inclusive work environment that prioritises employee well-being and professional growth. With benefits such as up to 30 days of holiday, a comprehensive medical cash plan, and opportunities for community volunteering, our company fosters a culture of collaboration and empowerment, ensuring you can make a meaningful impact in the lives of our customers while advancing your career.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Rent Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Rent Support Officers. Think about your past experiences and how they relate to the role. Practising your answers will help you feel more confident when it’s time to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples where you’ve successfully managed challenging situations or helped someone through a tough time. This will demonstrate your ability to handle the complexities of the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to stand out from the crowd!
We think you need these skills to ace Rent Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Rent Support Officer role. Highlight your experience in income management and any relevant knowledge of housing legislation. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenging situations in the past. We love seeing candidates who can think on their feet and come up with effective solutions, especially when it comes to managing arrears.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing, housing legislation, and welfare benefits. Being able to discuss these topics confidently will show that you're well-prepared and understand the role of a Rent Support Officer.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully dealt with challenging situations or complex lifestyles. This will demonstrate your strong problem-solving and decision-making skills, which are crucial for this role.
✨Be Ready to Collaborate
Since the role involves working closely with the Communities team and other colleagues, think of instances where you've worked collaboratively in the past. Highlighting your teamwork skills will show that you can effectively resolve arrears cases.
✨Stay Organised
Emphasise your IT skills, especially with Microsoft Office 365, and your ability to maintain accurate records. Being organised is key in this role, so be prepared to discuss how you manage your workload and keep track of customer interactions.
