At a Glance
- Tasks: Support tenants with rent arrears and negotiate repayment plans to keep them in their homes.
- Company: Monmouthshire Housing Association, committed to customer-focused housing solutions.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Collaborative role with opportunities to work with various agencies for tenant support.
- Why this job: Make a real difference in people's lives by helping them manage their housing challenges.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
Monmouthshire Housing Association is seeking a dedicated arrears support officer to deliver a customer‑focused rent arrears service.
You will manage caseloads, contact tenants, and negotiate sustainable repayment plans to help tenants stay in their homes.
The role involves escalating where needed, identifying vulnerability, and guiding tenants to benefits and debt advice.
Collaboration with housing staff and external agencies is essential for successful outcomes.
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Rent Recovery & Tenant Support Officer employer: CIH International Housing Group
Transform Housing & Support is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals. Located in Reigate, our supportive work culture fosters personal and professional growth, offering tailored training programmes and flexible working arrangements to help you thrive. With a strong focus on employee wellbeing and a commitment to diversity, you'll find a rewarding career where your contributions truly matter.
Contact Details:
CIH International Housing Group Recruitment Team
