Regional Housing Officer - 6 Months Temporary

Location: Bournemouth, Hampshire and Weymouth – Remote and Home working

Hours: 35 contracted hours per week

Salary: Up to £35,047.12 per annum (depending on experience), plus £2,280 per annum car allowance, pro rata

Closing Date: 08 June 2026

Job ref: 5059

As travel is a requirement of the role, a full, current driving licence and access to a vehicle is essential.

About the Role

This is a 6‑month temporary opportunity for a Regional Housing Officer to make a real difference within Advance, a specialist supported housing association. In this role, you'll help us provide safe, secure and well‑managed homes across Bournemouth, Hampshire and Weymouth, with flexibility for some home working. You'll manage a varied portfolio of rented and shared ownership properties, working closely with customers, colleagues, local authorities and support providers to ensure sustainable tenancies and high‑quality homes. We're looking for someone who can step in, build strong relationships quickly, and deliver a positive, respectful service that supports people with learning disabilities, physical disabilities and those working towards greater independence.

What you'll do:

• Manage a patch of properties, ensuring homes are safe, compliant and ready to let
• Work closely with customers, support providers and local agencies to create positive tenancy outcomes
• Carry out viewings, sign‑ups and tenancy visits, supporting customers to maintain their homes
• Monitor rent accounts, address arrears and follow agreed procedures, including court attendance where required
• Respond to ASB concerns, neighbour disputes and customer queries with empathy and professionalism
• Keep accurate tenancy and housing records on our systems and ensure lettings and property standards are met
• Support customers with welfare benefits, mutual exchanges, and accessing wider services
• Promote tenant involvement, events and community investment initiatives

What we’re looking for:

• Experience in housing management and knowledge of relevant legislation
• Confident working with diverse customers, including those with mental or physical disabilities
• Strong communication, relationship-building and problem‑solving skills
• Ability to use housing databases (Open Housing or similar) and produce clear reports
• Someone who brings our PRIDE values – Partnership, Respect, Inclusion, Drive, Efficiency – to life
• GCSEs in Maths and English (or equivalent); enhanced DBS required

About the organisation

Advance is a national, not‑for‑profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard. We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry‑recognised qualifications and realise your career aspirations. We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.

Benefits of working for Advance:

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part‑time hours)
• Sector‑specific training is provided as part of induction plus opportunities for professional development
• Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
• Long service awards payable in 5‑year increments
• Golden Hello/refer a friend receive up to £500
• Cycle to work scheme
• Access to our Employee Assistance Programme
• Free DBS (Disclosures and Barring Service)
• Excellent opportunities to progress your career within Advance
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)

Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.

Safeguarding

At Advance, Safeguarding is embedded in our organisational culture – it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level. We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support – or of any member of our team – please don’t hesitate to get in touch.

Together, we can ensure that Advance remains a safe, supportive and inclusive organisation for all. We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.