Housing Support Officer in Redhill

Full time - 36 hours per week - 2 years Fixed Term

Hybrid working - expected office days 2-3 days per week

Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it's not just what we do, it's how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.

Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.

• We Put Customers First in everything we do.
• We will Always Be Curious about how we can do better.
• We work together to Make It Happen.

Parashoot Housing Officer

What you'll achieve in the role:

The overall purpose of this role is to provide customer‑focused, individualised, outcome‑focused support to enable customers to secure, maintain, or set up a new tenancy and avoid homelessness.

• Enable customers to live independently by assessing new referrals, identifying support needs, and co‑creating personalised support plans that promote dignity, choice, and confidentiality.
• Increase tenancy sustainment and prevent eviction by helping customers develop practical skills to manage their home, such as understanding tenancy responsibilities and day‑to‑day household tasks.
• Improve access to external services by identifying specialist needs and connecting customers with the appropriate support providers in a timely and coordinated way.
• Promote customer safety by identifying and escalating safeguarding concerns promptly and following Raven's safeguarding procedures to ensure appropriate action.
• Ensure accountability and consistency by maintaining accurate, up‑to‑date, and well‑organised support records, including completed and reviewed support plans.

What you'll bring to Raven:

• Knowledge of assessment and support planning systems
• Excellent communication skills
• Understanding of the housing support needs of vulnerable people.
• Knowledge of benefits systems
• Admin and record keeping skills
• Full clean driving licence.

DBS clearance will be required for this role.

What Raven will offer in return:

• Competitive salaries
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Extensive wellbeing support
• Voucher‑based recognition scheme
• Retail discounts

Raven is focused on creating a diverse and inclusive workplace. We encourage applications from all candidates, including minority ethnic groups, the LGBTQ+ community, people with disabilities and long‑term health conditions, neurodivergent people, parents, carers, and people from lower socio‑economic backgrounds.

We will consider applications for flexible working; please include this information in your application.

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email: recruitment@ravenht.org.uk or phone us on 0300 123 3399.