At a Glance
- Tasks: Engage with residents and ensure smooth communication during fire safety projects.
- Company: Join Kier Places, a company committed to diversity and inclusion.
- Benefits: Tailored benefits, flexible hours, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic team.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a Resident Liaison Officer to join our Kier Places team based in Rainham.
Location: London, Rainham
Hours: 40 hours per week - some flexibility on hours available if desired, just let us know when you speak to us.
The Resident Liaison Officer is an essential member of our operations team, ensuring effective communication and engagement with residents during fire safety remediation and recladding projects. You'll work collaboratively with project managers, contractors, and site teams to support smooth project delivery whilst minimising disruption and addressing residents' concerns promptly.
What will you be responsible for?
- Acting as the first point of contact for resident queries and concerns, building strong relationships with customers, clients and stakeholders
- Coordinating with project managers and site teams to align resident engagement activities with project schedules
- Communicating works programmes, access requirements and safety protocols to residents in a clear and timely manner
- Managing resident access permissions safely, in line with health and safety policies
- Maintaining accurate records of resident interactions and providing regular reports on engagement status
What are we looking for?
- You have experience working in a similar role, delivering first-class customer service in either the public or private sector
- You possess excellent verbal and written communication skills, with the ability to explain complex information clearly
- You're highly organised with strong administrative skills and keen attention to detail
- You can respond flexibly to changing priorities and work collaboratively within a team environment
- You're proficient in IT, including Word, Excel, PowerPoint and email systems
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us).
Resident Liaison Officer in Rainham employer: CIH International Housing Group
Kier Places is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Resident Liaison Officer in Rainham, you'll enjoy flexible working hours, a commitment to diversity and inclusion, and the opportunity to make a meaningful impact on community engagement during vital fire safety projects. With tailored benefits and a collaborative team environment, Kier is dedicated to fostering a rewarding career for its employees.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Rainham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. The more people you know, the better your chances of hearing about job openings before they’re even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. Be ready to discuss how your experience aligns with their needs, especially in resident engagement and communication. Show them you’re the perfect fit for their team!
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you’ll need to explain complex information clearly. Role-play with a friend or family member to get comfortable with articulating your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Resident Liaison Officer in Rainham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your experience in customer service and communication, as these are key for us at Kier Places.
Showcase Your Skills:Don’t forget to mention your organisational skills and IT proficiency. We want to see how you can manage resident interactions and project schedules effectively!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your relevant experience and how it aligns with the responsibilities of the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and get you into the process smoothly!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with fire safety and recladding projects, as well as the importance of effective communication with residents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on excellent verbal and written communication, prepare examples from your past experiences where you've successfully managed resident queries or concerns. Be ready to explain how you can simplify complex information for residents, ensuring they feel informed and supported throughout the project.
✨Demonstrate Your Organisational Skills
As a Resident Liaison Officer, you'll need to juggle multiple tasks and priorities. Bring along examples of how you've managed your time effectively in previous roles. Discuss any tools or methods you use to stay organised, such as maintaining accurate records or coordinating with various teams to ensure smooth project delivery.
✨Emphasise Team Collaboration
This position requires working closely with project managers, contractors, and site teams. Prepare to discuss your experience in collaborative environments and how you’ve contributed to team success. Highlight your flexibility in adapting to changing priorities and your ability to work harmoniously with others to achieve common goals.
