At a Glance
- Tasks: Engage with tenants to understand local needs and develop community programmes.
- Company: Community Gateway, a values-driven organisation focused on community impact.
- Benefits: 26 days holiday, health cash plan, pension contributions, and flexible working.
- Other info: Join a supportive team dedicated to positive change and inclusivity.
- Why this job: Make a real difference in your community while shaping services for tenants.
- Qualifications: Strong communication skills and experience in community engagement.
37 hours per week, based in Preston
£30,500 per annum
2 posts
As a Tenant Engagement Officer, you will work out and about in our communities, engaging with tenants and residents to help us understand local priorities and create community development programmes and activities to help address local issues and create neighbourhoods where people feel proud to live. You’ll manage your own patches and work in partnership with local organisations and partners, supporting them to deliver services that benefit our customers and communities. This role will allow you to work in the heart of our communities and really ensure our tenants have a voice in shaping the services they receive. You’ll be delivering a range of engagement activities to capture the tenant's voice and help us to shape services based on their feedback. This is a fantastic opportunity to join our award‑winning team and make a visible difference every day.
What we are looking for:
- Using your amazing communication skills, you will be able to engage with people from a wide range of backgrounds to gain a real understanding of local priorities.
- You’ll have experience of working in partnership to achieve shared outcomes.
- You’ll be proactive and organised, with the ability and confidence to lead and support a range of community activities and events.
- You’ll be results‑driven, able to measure impact, gather insights, and show the value of your work.
- You’ll need to have a driving licence and a vehicle insured for business use, so that you can get out and about in our communities.
It would be great if you also had:
- You’ll have experience of tenant involvement within the social housing sector, with an understanding of how to engage residents and support them to influence services.
- You’ll have experience in community development, with the ability to support and deliver initiatives that strengthen communities and improve local outcomes.
Why work at Community Gateway?
We are a values‑based organisation who truly care about our employees, their health, safety and wellbeing. We aim for a great employee experience and that includes offering a range of benefits. Our holiday entitlement starts at 26 days plus bank holidays (including your birthday off and Christmas closure!). We also offer a great pension scheme where CGA will pay in contributions up to 10%, a company‑paid health cash plan for you and your dependants (including 24/7 GP), enhanced sick pay and parental leave, reward and recognition scheme, wellbeing support, training and development and much more.
Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be under‑represented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!
You’ll be part of the wider Culture & Engagement Team, a genuinely friendly, supportive and people‑focused team who believe in doing the right thing, learning from each other and making a positive difference. You’ll be encouraged to share ideas, build strong relationships and work closely with colleagues across the organisation – all while staying connected to the communities we proudly serve.
Working Arrangements
This role is community based working in and around Preston. We offer flexibility wherever possible to accommodate our business and your personal needs. This role involves some evening and weekend work (approx once a month).
A bit more about us:
Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well‑maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
And finally, we want to be a great place to work…so if you think you have the skills, experience and can live our values, then we want to hear from you…
Closing Date
The closing date for this role is Sunday 26th July 2026 midnight.
Tenant Engagement Officer in Preston employer: CIH International Housing Group
Porchlight is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals in North Kent. With a strong commitment to employee well-being, we offer generous annual leave, a supportive pension scheme, and access to mental health resources, all within a collaborative and inclusive work culture. Our focus on professional development ensures that our staff have ample opportunities for growth while working in a hands-on role that truly makes a difference in the community.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Engagement Officer in Preston
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by CIH International Housing Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like CIH International Housing Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at CIH International Housing Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at CIH International Housing Group. Apply directly through us to stand out!
We think you need these skills to ace Tenant Engagement Officer in Preston
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of CIH International Housing Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Tenant Engagement Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at CIH International Housing Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of CIH International Housing Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
