At a Glance
- Tasks: Manage rent arrears accounts and support customers to maintain their tenancies.
- Company: Join a supportive team in Portsmouth focused on community welfare.
- Benefits: 26 days holiday, private medical insurance, and a productivity bonus scheme.
- Other info: Diverse and inclusive workplace with excellent training opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in debt recovery and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for an Income Recovery Officer to join our team in Portsmouth. This full‑time permanent position requires 37 hours per week, with a minimum of 20% office‑based. The role involves managing a caseload of rent arrears accounts and supporting customers to sustain their tenancies, with eviction as a last resort.
Responsibilities
- Managing a caseload of rent arrears accounts in line with agreed procedures.
- Engaging with customers to record contacts, agreements, and referrals.
- Providing tailored support and advice to help customers sustain tenancies.
- Developing a strong understanding of benefits and payment processes.
- Working collaboratively with internal teams (neighbourhoods, tenancy support) and external agencies (housing options, DWP, homelessness services).
- Ensuring business and customer impacts are considered in all recovery actions.
Qualifications & Skills
- Experience in debt recovery and a customer‑centric environment.
- Demonstrable awareness and knowledge of the social housing sector.
- Strong communication and relationship‑building skills.
- Ability to work effectively with internal and external stakeholders.
Benefits
- 26 days holiday (plus bank holidays) pro‑rata with the opportunity to buy or sell annual leave.
- Productivity‑related bonus scheme.
- Contributory pension: 6% employee contribution, with employer matching between 7% and 10%.
- Life assurance paid at 3× annual salary.
- Private medical insurance.
- Health care cash plan (Medicash).
- Enhanced pay for maternity, paternity, adoption and shared parental leave.
- Access to counselling, legal and financial information.
- Electric car scheme.
- Access to in‑house and e‑learning courses, coaching and mentoring programmes.
EEO Statement
We're committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We are a disability confident leader with disabled‑friendly offices and will make reasonable adjustments throughout the recruitment process.
Income Recovery Officer in Portsmouth employer: CIH International Housing Group
Join our dynamic team in Portsmouth as an Income Recovery Officer, where we prioritise a supportive work culture and employee well-being. With generous benefits including 26 days of holiday, a productivity-related bonus scheme, and access to professional development opportunities, we are committed to fostering growth and inclusivity for all employees. Our focus on collaboration and community engagement ensures that you will make a meaningful impact while enjoying a fulfilling career with us.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Recovery Officer in Portsmouth
✨Dive into Local Government Events
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Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
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✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Income Recovery Officer in Portsmouth
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for CIH International Housing Group and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at CIH International Housing Group
✨Get to Know Public Sector Values
Before your interview with CIH International Housing Group, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for CIH International Housing Group.
