At a Glance
- Tasks: Manage housing accounts, support customers with benefits, and reduce arrears in your region.
- Company: Join Home Group, a top-rated workplace focused on kindness and collaboration.
- Benefits: Enjoy 34 days leave, health cash plan, and competitive salary with career development.
- Other info: Flexible hybrid working with a supportive team and excellent growth opportunities.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Experience in housing management and knowledge of housing law required.
The predicted salary is between 32000 - 32000 £ per year.
Salary £32,000 per annum plus 34 days leave, rising to 39 and a health cash plan saving you and your children over £1140 a year. Permanent, full time (37.5 pw) hybrid regional office and home working. Portsmouth, Reading or London based.
Join us as a Housing Manager at Home Group, in our awesome Income Housing team in South Region. Ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day!
What you'll do:
- You’ll look after a number of patches and customer accounts, ensuring compliance with our rent collection policy and procedure.
- You will provide support where it’s needed most, advising and supporting on benefit applications and maximising income for customers – for example discretionary housing payments or Universal Credit applications.
- You’ll build up a knowledge base and know who offers support in your region, and you’ll know how to make successful and meaningful referrals to external agencies where needed.
- You will work with housing managers on specific campaigns to reduce arrears, such as targeted work with customers in a locality, or where there is an increase in returned direct debits.
- You’ll be proactively working to commercially reduce debt within the region, with a positive impact for customers.
- You’ll attend Court Hearings within your patch area, and occasionally within the region depending on need.
Why join us:
You’ll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You’ll have room to grow, try new things, and build a long‑term career, with learning encouraged at every stage. You’ll be trusted to work in a way that suits you, while making a real difference every day. Be part of one of the UK’s Great Places to Work!
You have:
- You are experienced in the housing sector and understand housing management, housing law and, in an ideal world, Universal Credit too!
- A knowledge of rent arrears management in a housing environment.
- You have, or are willing to work towards Chartered Institute of Housing Level 3.
- This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.
- Confident working with external partners and stakeholders such as local authorities, MP’s etc.
- You have knowledge of housing law, safeguarding, and sustaining tenancies.
The practical bits:
- You’ll work core hours between 9am and 5pm with flexibility built in.
- It’s a hybrid role with a minimum of 2 days in the office and 3 days working from home.
- You’ll cover a patch, working independently across the South Region.
- You need a vehicle insured for business use, and we pay your mileage.
- You need an Enhanced DBS check that we pay for.
What’s in it for you?
- 34 days leave, pro‑rated (including bank holidays and a “me day”).
- Paid time off for volunteering.
- Matching pension contributions (up to 7%, with life assurance of 3x Basic Salary).
- Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies.
- Career path with development and an excellent training package.
- Excellent benefits and rewards including supermarket discounts and travel expenses.
For reasonable adjustments email recruitment@homegroup.org.uk.
Hybrid Housing Manager - 34 Days Leave & Health Plan in Portsmouth employer: CIH International Housing Group
Home Group is an exceptional employer that prioritises the wellbeing and growth of its employees, offering a supportive culture where kindness and collaboration thrive. With generous benefits such as 34 days of leave, a health cash plan, and opportunities for professional development, you will be empowered to make a meaningful impact in the housing sector while enjoying a flexible hybrid working environment across Portsmouth, Reading, or London.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Housing Manager - 34 Days Leave & Health Plan in Portsmouth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Housing Manager role!
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing common questions with a friend or family member. Focus on showcasing your experience in housing management and how you can maximise income for customers. We want to see your confidence shine!
✨Tip Number 3
Research is key! Familiarise yourself with Home Group’s values and recent projects. This will help you tailor your responses during interviews and show that you’re genuinely interested in being part of our awesome team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that job!
We think you need these skills to ace Hybrid Housing Manager - 34 Days Leave & Health Plan in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Manager role. Highlight your experience in housing management, rent arrears, and any relevant qualifications like the Chartered Institute of Housing Level 3. We want to see how you fit into our awesome Income Housing team!
Showcase Your Customer Service Skills:Since delivering first-class customer service is key, share specific examples of how you've gone above and beyond for customers in previous roles. We love hearing about your resilience and problem-solving skills when dealing with complaints or challenges.
Research and Reflect:Take some time to understand Home Group's values and culture. Reflect on how your personal values align with ours, especially around kindness and collaboration. This will help you convey why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you brush up on housing management and housing law, especially around Universal Credit. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges involved.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you've resolved complaints or helped clients navigate complex situations, as this is key for a Housing Manager.
✨Be Ready for Real Scenarios
Expect questions about how you'd handle specific situations, like dealing with rent arrears or making referrals to external agencies. Practising your responses to these scenarios can help you stand out as a proactive problem-solver.
✨Demonstrate Your Resilience
This role can be challenging, so be prepared to discuss how you've managed stress and maintained your composure in tough situations. Sharing personal stories of resilience will resonate well with the interviewers.
