At a Glance
- Tasks: Manage housing accounts, support customers with benefits, and reduce arrears.
- Company: Join Home Group, a supportive and inclusive workplace.
- Benefits: £32,000 salary, 34 days leave, health cash plan, and flexible working.
- Other info: Hybrid role with great career development opportunities.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Experience in housing management and knowledge of housing law.
The predicted salary is between 32000 - 32000 £ per year.
Salary £32,000 per annum plus 34 days leave, rising to 39 and a health cash plan saving you and your children over £1140 a year. Permanent, full time (37.5 pw) hybrid regional office and home working. Portsmouth, Reading or London based.
Join us as a Housing Manager at Home Group, in our awesome Income Housing team in South Region. Ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day!
What you'll do
- You’ll look after a number of patches and customer accounts, ensuring compliance with our rent collection policy and procedure.
- You will provide support where it’s needed most, advising and supporting on benefit applications and maximising income for customers – for example discretionary housing payments or Universal Credit applications.
- You’ll build up a knowledge base and know who offers support in your region, and you’ll know how to make successful and meaningful referrals to external agencies where needed.
- You will work with housing managers on specific campaigns to reduce arrears, such as targeted work with customers in a locality, or where there is an increase in returned direct debits.
- You’ll be proactively working to commercially reduce debt within the region, with a positive impact for customers.
- You’ll attend Court Hearings within your patch area, and occasionally within the region depending on need.
Why join us
You’ll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You’ll have room to grow, try new things, and build a long‑term career, with learning encouraged at every stage. You’ll be trusted to work in a way that suits you, while making a real difference every day. Be part of one of the UK’s Great Places to Work!
You have
- You are experienced in the housing sector and understand housing management, housing law and, in an ideal world, Universal Credit too!
- A knowledge of rent arrears management in a housing environment.
- You have, or are willing to work towards Chartered Institute of Housing Level 3.
- This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.
- Confident working with external partners and stakeholders such as local authorities, MP’s etc.
- You have knowledge of housing law, safeguarding, and sustaining tenancies.
The practical bits
- You’ll work core hours between 9am and 5pm with flexibility built in.
- It’s a hybrid role with a minimum of 2 days in the office and 3 days working from home.
- You’ll cover a patch, working independently across the South Region.
- You need a vehicle insured for business use, and we pay your mileage.
- You need an Enhanced DBS check that we pay for.
What’s in it for you?
- 34 days leave, pro‑rated (including bank holidays and a “me day”).
- Paid time off for volunteering.
- Matching pension contributions (up to 7%, with life assurance of 3x Basic Salary).
- Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies.
- Career path with development and an excellent training package.
- Excellent benefits and rewards including supermarket discounts and travel expenses.
For reasonable adjustments email recruitment@homegroup.org.uk.
Housing Manager in Portsmouth employer: CIH International Housing Group
Home Group is an exceptional employer that prioritises kindness, collaboration, and personal growth within a supportive culture. As a Housing Manager, you'll enjoy a competitive salary, generous leave, and a health cash plan, all while making a meaningful impact in the community. With flexible hybrid working arrangements and a commitment to employee development, Home Group offers a fulfilling career path where you can truly belong.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Manager in Portsmouth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Housing Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in housing management and your knowledge of Universal Credit. Be ready to share specific examples of how you've tackled challenges in the past.
✨Tip Number 3
Research is key! Before any interview, make sure you know about Home Group and its values. Understand their approach to customer service and income maximisation. This will help you tailor your answers and show you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Home Group. Don’t miss out on this opportunity!
We think you need these skills to ace Housing Manager in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Manager role. Highlight your experience in housing management, rent arrears, and any relevant qualifications like the Chartered Institute of Housing Level 3. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about housing management and how you can contribute to our awesome Income Housing team. Be sure to mention your customer service skills and any experience with Universal Credit.
Showcase Your Resilience:This role can be challenging, so don’t shy away from sharing examples of how you've handled tough situations in the past. We love candidates who can demonstrate resilience and problem-solving skills, especially when dealing with complaints or difficult cases.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates on your application status!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you brush up on housing management and housing law before the interview. Familiarise yourself with Universal Credit and rent arrears management, as these are key areas for the Housing Manager role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Customer Service Skills
Since this role involves delivering first-class customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share how you’ve handled complaints or difficult situations, demonstrating your resilience and problem-solving skills.
✨Research the Company Culture
Home Group values kindness, collaboration, and doing the right thing. Take some time to understand their culture and think about how your personal values align with theirs. This will help you articulate why you want to work there and how you can contribute to their positive environment.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about their approach to reducing arrears or how they support staff development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
