At a Glance
- Tasks: Manage service charges and ensure clear communication with customers across our housing portfolio.
- Company: Join Amplius, a forward-thinking company dedicated to transparency and customer satisfaction.
- Benefits: Enjoy flexible working, generous annual leave, and career development opportunities.
- Other info: Hybrid work model with a supportive team and excellent growth potential.
- Why this job: Make a real difference in people's lives while developing your finance and communication skills.
- Qualifications: AAT qualification and strong knowledge of service charge processes required.
The predicted salary is between 35224 - 35224 € per year.
Are you experienced in service charges, finance, and customer communication? At Amplius, we’re looking for a Service Charge Officer to help deliver accurate and transparent service charges across our housing portfolio. You’ll work closely with teams across Finance, Housing, Property and Homeownership, ensuring customers receive clear information, excellent service, and value for money, while supporting compliance and continuous improvement.
Salary: £35,224 per year
Contract: Permanent, full time
Your week: 36.25 hours Monday to Friday 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Peterborough, Boston, Rushden or Milton Keynes office.
Snapshot of your role:
- Produce and issue annual rent and service charge review notifications, ensuring information is clear, accurate, and accessible for customers.
- Set and monitor service charges across all tenures, working collaboratively with Housing, Property, Assets, Homeownership and Specialist Services teams.
- Prepare and distribute leasehold for the elderly, variable, homeownership, and right to buy accounts in line with tenancy agreements and leases.
- Respond to customer queries relating to service charge budgets and accounts, providing accurate information and maintaining high levels of customer satisfaction.
- Support local authority Housing Benefit reviews by generating and supplying relevant financial information.
- Administer service charge invoices, including raising orders for management company invoices and maintaining accurate financial records.
- Support compliance with legislation, internal controls, policies, reconciliations, and continuous improvement across service charge systems and processes.
What we're looking for:
- AAT qualification.
- Strong knowledge of service charge processes, legislation, and rent and service charge management.
- Experience of service charge budget setting and accounts production.
- Excellent communication and stakeholder engagement skills, with the ability to explain financial information clearly to customers and colleagues.
- Experience of working collaboratively with operational teams and building effective working relationships.
- Strong problem‑solving skills, financial awareness, and attention to detail.
- Proficiency in Excel and service charge systems.
- A professional, resilient, and proactive approach, with high ethical standards and a focus on continuous improvement.
We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
The Benefits:
- Flexible working
- Pension contributions
- Cycle to work scheme
- Employee Assistance Programme
- State of the art IT equipment
- Volunteer days
- Pension Scheme
- Life Assurance
- Health Cash Plan
- Generous Annual Leave
- Career Development
Service Charge Officer in Peterborough employer: CIH International Housing Group
At Amplius, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that values transparency and customer satisfaction. With flexible working arrangements and a commitment to employee development, our Service Charge Officer role provides opportunities for career growth while ensuring a healthy work-life balance. Located in vibrant areas like Peterborough, Boston, Rushden, and Milton Keynes, we offer a range of benefits including generous annual leave, health cash plans, and a cycle to work scheme, making us an attractive choice for those seeking meaningful employment.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Officer in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and housing sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to service charges and customer communication. We recommend role-playing with a friend or using online resources to boost your confidence. The more prepared you are, the better you'll shine!
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your experience with service charge processes and financial management. This can be a great conversation starter during interviews and helps you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Charge Officer in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Charge Officer role. Highlight your experience in service charges, finance, and customer communication. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your experience with service charge processes and how you've engaged with customers in the past.
Show Off Your Skills:Don’t forget to mention your AAT qualification and proficiency in Excel. We love seeing candidates who can demonstrate their financial awareness and attention to detail, so make sure these skills are front and centre!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and we’ll be able to review your application quickly. Plus, you’ll get to see all the other great opportunities we have at Amplius!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Numbers
Make sure you brush up on your knowledge of service charge processes and financial management. Be ready to discuss specific examples from your past experience where you've successfully managed budgets or resolved customer queries related to service charges.
✨Communicate Clearly
Since the role involves a lot of customer communication, practice explaining complex financial information in simple terms. You might even want to prepare a few scenarios where you had to break down financial data for customers or colleagues.
✨Collaborate Like a Pro
This position requires working closely with various teams. Think of examples where you've successfully collaborated with others, especially in finance or housing. Highlight your ability to build relationships and work towards common goals.
✨Stay Compliant and Ethical
Familiarise yourself with relevant legislation and internal controls related to service charges. Be prepared to discuss how you ensure compliance in your work and your approach to maintaining high ethical standards.
