At a Glance
- Tasks: Lead the estate at Ashwood Court, ensuring a welcoming environment for homeowners.
- Company: Join McCarthy & Stone, the UK's top retirement living provider.
- Benefits: Enjoy flexible hours, generous leave, and a pension scheme.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference in the lives of retirees while developing your leadership skills.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 18798 - 18798 £ per year.
McCarthy & Stone is the leading UK retirement living provider. We are looking for a House Manager to lead the estate at Ashwood Court, Paisley, Scotland.
Hours: 25 hours per week Monday to Friday, working throughout the year.
Salary: £18,798.00 per annum plus benefits and bonus.
Benefits: Group personal pension, life assurance, Employee Assist Scheme, flexible working hours, generous annual leave (starting at 25 days and increasing to 28 days), access to a benefits platform offering discounted Gift Cards and eGifts, and offers for leading brands.
Responsibilities:
- Welcoming new homeowners and supporting them to settle into their apartments.
- Providing a professional front‑of‑house service and dealing with all visitors in a friendly manner.
- Being the first point of contact for all homeowners and offering help, support and advice as necessary.
- Working in collaboration with partners and suppliers to ensure the smooth running of the estate.
- Being the "face" of McCarthy & Stone for the families and friends of homeowners.
- Dealing with homeowner issues with sensitivity, respecting confidentiality and privacy.
- Managing the development’s gardens and grounds efficiently and effectively, ensuring a safe, secure and well‑maintained environment.
- Facilitating social interaction and helping homeowners enjoy retirement living fully.
- Ensuring all health and safety requirements are adhered to.
Key Competencies:
- Excellent communication skills with a real "can do" attitude.
- Extensive experience in a professional customer‑service oriented position.
- Professional approach with high quality standards.
- Thrives in a busy, varied role where every day is different.
- Resilient and able to problem‑solve effectively.
- Aware of basic health and safety requirements.
- Good computer literacy including Microsoft Word and Outlook.
- Previous or current work‑based first aid qualifications are an advantage.
McCarthy & Stone celebrate diversity and promote equality and inclusion among our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy & Stone does not currently offer sponsorship. We only consider candidates who have the right to work in the UK without sponsorship.
House Manager in Paisley employer: CIH International Housing Group
McCarthy & Stone is an exceptional employer, offering a supportive and inclusive work environment for our House Manager at Ashwood Court in Paisley. With flexible working hours, generous annual leave starting at 25 days, and a comprehensive benefits package including a group personal pension and life assurance, we prioritise employee well-being and growth. Join us to make a meaningful impact in the lives of our homeowners while enjoying a fulfilling career in retirement living.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land House Manager in Paisley
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We think you need these skills to ace House Manager in Paisley
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at CIH International Housing Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at CIH International Housing Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at CIH International Housing Group get a sense of who you are beyond your experience!
How to prepare for a job interview at CIH International Housing Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
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You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at CIH International Housing Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
