At a Glance
- Tasks: Lead and manage high-quality accommodation and housekeeping services for students and staff.
- Company: Join a vibrant college community focused on student experience and operational excellence.
- Benefits: Competitive salary, professional development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and collaboration across various teams.
- Why this job: Make a real difference in students' lives by ensuring a comfortable and safe living experience.
- Qualifications: Experience in accommodation management and strong organisational skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking an experienced and proactive Accommodation & Housekeeping Manager to lead the delivery of high-quality accommodation and housekeeping services across the College. This is a key operational management role responsible for ensuring an excellent residential experience for students, guests, and staff while maintaining compliance, service excellence, and value for money.
Reporting to the Head of Operations, you will manage the Accommodation Coordinator and Head Housekeeper, providing leadership and support to ensure the effective day-to-day operation of accommodation allocation, housekeeping services, and related contracts. You will play a central role in maintaining high standards, driving continuous improvement, managing budgets, and ensuring compliance with relevant legislation and College policies.
Key Responsibilities- Leadership & Team Management
- Lead, motivate, and support the Accommodation Coordinator and Head Housekeeper, ensuring effective management of the wider accommodation and housekeeping teams.
- Foster a positive, inclusive, and collaborative working environment where diversity and inclusion are actively promoted.
- Support recruitment, training, performance management, and staff development.
- Address performance issues in partnership with the HR Manager where required.
- Provide guidance and direction to ensure the consistent delivery of high-quality services.
- Accommodation Management
- Oversee the allocation and management of student accommodation in accordance with the UK Accommodation Code of Practice and College policies.
- Ensure rooms are clean, well-presented, appropriately furnished, and ready for occupancy.
- Manage accommodation contracts, room ballots, occupancy records, billing processes, and room inventories.
- Act as the College's subject matter expert for the KX (Kinetics) accommodation management system, driving system improvements and supporting effective usage across the team.
- Work closely with maintenance, welfare, academic, and estates teams to deliver a seamless residential experience.
- Manage accommodation-related complaints, resolving issues where possible and escalating appropriately.
- Coordinate room audits, refurbishment planning, furniture replacement programmes, and accommodation upgrades.
- Compliance & Health & Safety
- Ensure compliance with all relevant legislation, regulatory requirements, and College policies relating to student accommodation.
- Oversee COSHH compliance and health and safety standards within housekeeping operations.
- Conduct and review risk assessments and implement required safety measures.
- Promote best practice in sustainability, recycling, and environmental responsibility.
- Support the development and implementation of policies and procedures within your areas of responsibility.
- Financial & Contract Management
- Manage departmental budgets, monitoring expenditure and ensuring value for money.
- Oversee rent reporting, accommodation billing, invoicing, and financial administration.
- Manage contracts and supplier relationships, including laundry, waste management, window cleaning, pest control, furniture suppliers, and agency staffing.
- Support procurement and tendering activities in line with College policies.
- Produce reports and management information as required.
To be successful in this role, you will have:
Essential Criteria- Proven experience using KX (Kinetics) accommodation management software.
- Management experience within the accommodation, hospitality, residential services, or higher education sector.
- Strong administrative and organisational experience, with the ability to manage multiple priorities effectively.
- Knowledge of health and safety legislation, COSHH requirements, and compliance frameworks.
- Strong numerical and financial management skills, including budget monitoring and reporting.
Accommodation Manager in Oxford employer: CIH International Housing Group
As an Accommodation Manager at our College, you will join a vibrant and inclusive community dedicated to providing exceptional residential experiences for students and staff alike. We pride ourselves on fostering a collaborative work culture that values diversity, offering ample opportunities for professional growth and development while ensuring compliance and service excellence. Located in a dynamic educational environment, we provide a supportive atmosphere where your leadership can truly make a difference.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Manager in Oxford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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We think you need these skills to ace Accommodation Manager in Oxford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about CIH International Housing Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at CIH International Housing Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
