At a Glance
- Tasks: Lead and manage care services, ensuring high-quality support for vulnerable clients.
- Company: Hightown Housing Association, dedicated to empowering individuals in supported housing.
- Benefits: Generous leave, pension scheme, bonuses, and professional development opportunities.
- Other info: Job share role with 2.5 days per week, offering a collaborative and inclusive culture.
- Why this job: Make a meaningful impact while enjoying flexible working hours in a compassionate environment.
- Qualifications: Experience in care management and strong leadership skills required.
The predicted salary is between 24141 - 24141 £ per year.
Location: Hemel Hempstead
Salary: £24,141 per annum (18.75 hours per week, job share - 2.5 days per week)
Contract: Fixed Term Contract - 12 Months
Are you an experienced leader within care and supported housing, looking for a flexible opportunity that still allows you to make a meaningful impact? At Hightown Housing Association, we are looking for a Care and Supported Housing Operations Manager to join us on a job share basis and help shape high‑quality services that truly make a difference. At Hightown, we believe that everyone should have a home and the support they need to live fulfilled, independent lives.
As part of the Care and Supported Housing team, you will play a vital role in overseeing a range of services, ensuring they are responsive, person‑centred and consistently delivered to a high standard. This is a fantastic opportunity for someone who thrives in a collaborative environment and is passionate about leading teams, driving service improvement and delivering positive outcomes for people across a range of support needs.
About the role
As a Care and Supported Housing Operations Manager, you will be responsible for the day‑to‑day management of multiple services, which may include registered care, supported living, supported housing and outreach provision.
- Lead and support Scheme and Service Managers to deliver safe, high‑quality services
- Ensure compliance with regulatory standards, including Care Quality Commission requirements where applicable
- Oversee safeguarding, health and safety and risk management processes
- Drive service development, supporting new initiatives and continuous improvement
- Manage relationships with commissioners, professionals and key stakeholders
- Oversee staffing, performance management and workforce development
- Monitor budgets and ensure services operate within financial parameters
- Promote an inclusive and respectful culture
About you
You will bring strong operational management experience within care or supported housing, alongside a passion for developing teams and improving services. You will also have:
- Experience working with vulnerable client groups
- Proven ability to lead, motivate and manage dispersed teams
- Strong understanding of regulatory frameworks within care and supported housing
- Experience managing performance, quality and service delivery
- Excellent communication, organisational and leadership skills
- A commitment to delivering person‑centred, strengths‑based support
Why join Hightown?
At Hightown, our values are at the heart of everything we do. We empower our colleagues to take ownership and drive positive change, giving you the autonomy to shape services and make a real impact. We treat everyone with respect, ensuring that both colleagues and the people we support feel valued and heard. We are committed to inclusion, creating environments where diversity is embraced and people can thrive. You will work in true collaboration with colleagues, partners and service users to deliver the best possible outcomes. Above all, we lead with compassion, ensuring that every decision we make puts the wellbeing of people first.
Our benefits
We recognise the importance of supporting our colleagues, and we offer a comprehensive benefits package including:
- Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service (Pro Rata)
- Workplace pension scheme and life assurance of three times your annual salary
- Annual bonus based on satisfactory performance
- Monthly attendance bonus
- Ongoing professional development and training to help you deliver outstanding support
- Employee assistance helpline
- Blue Light Card, providing access to discounts for local and national retailers
Additional information
This is a job share role working 2.5 days per week (18.75 hours). Flexibility is required to support service needs, including participation in an on‑call rota where applicable. We shortlist on an ongoing basis and may close the advert early.
Operations Manager employer: CIH International Housing Group
Hightown Housing Association is an exceptional employer that prioritises the wellbeing of both its staff and the individuals it supports. With a strong commitment to inclusion and collaboration, employees are empowered to drive positive change while enjoying a generous benefits package, including 33 days of annual leave and ongoing professional development opportunities. Located in Hemel Hempstead, this role offers flexibility and the chance to make a meaningful impact in the care and supported housing sector.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the care and supported housing sector. Attend local events or online webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching Hightown Housing Association thoroughly. Understand their values and services so you can align your experience with what they’re looking for. Show them you’re not just another candidate, but someone who truly gets their mission.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've led teams and improved services in your previous roles. This will help you stand out as a strong candidate who can make a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in care and supported housing. We want to see how your skills align with the role of Operations Manager, so don’t hold back on showcasing your relevant achievements!
Show Your Passion:Let your enthusiasm for making a difference shine through! We love candidates who are genuinely passionate about improving services and supporting vulnerable groups, so share your motivations and what drives you in this field.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid jargon and make it easy for us to see why you’re a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you’re familiar with Hightown Housing Association’s values and mission. Understand their approach to care and supported housing, and be ready to discuss how your experience aligns with their goals. This shows you’re genuinely interested in the role and the organisation.
✨Showcase Your Leadership Skills
Prepare examples of how you’ve successfully led teams in the past, especially in care or supported housing settings. Highlight specific situations where you motivated your team, improved service delivery, or managed performance effectively. This will demonstrate your capability as an Operations Manager.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges in managing services and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about their approach to service improvement or how they support their staff’s professional development. It shows you’re engaged and thinking about how you can contribute to their team.
