At a Glance
- Tasks: Be the face of Guinness, helping residents and resolving issues in your community.
- Company: Join The Guinness Partnership, a leading provider of affordable housing in England.
- Benefits: Full-time, permanent role with opportunities for personal growth and community impact.
- Other info: Dynamic role with travel across Rochdale and surrounding areas.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Excellent customer service skills and ability to manage your workload independently.
The predicted salary is between 31500 - 38500 £ per year.
Job Description
The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents.
We have a new opportunity for a Customer Liaison Officer to join us on a full-time, permanent contract.
This is a field-based role requiring regular travel across your designated area, covering Rochdale and the surrounding areas.
As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants.
Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues.
You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents.
You will also be able to demonstrate the following essential criteria
- Excellent customer service skills, with strong communication and relationship-building abilities.
- The capability to plan and manage your workload effectively without high levels of supervision.
- Confidence using mobile technology to work 'on the go'.
- Strong resource and time-management skills, with the ability to prioritise and deliver value for money.
- Experience working in an environment of legislative and organisational change.
- Proven problem-solving and decision-making skills.
- Resilience when handling challenging situations and delivering sustainable outcomes.
- Experience in analysing data and drawing informed conclusions.
Desirable criteria
- Experience of working in the housing or property sector
To find out more about the role and the essential requirements for the role, please review the role profile.
About Us
The Guinness Partnership is one of the leading providers of affordable housing in England.
We build and manage homes and provide housing services for nearly 160,000 residents nationwide.
Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work.
Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer.
We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
#J-18808-Ljbffr
Customer Liaison Officer in Oldham employer: CIH International Housing Group
Porchlight is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals in North Kent. With a strong commitment to employee well-being, we offer generous annual leave, a supportive pension scheme, and access to mental health resources, all within a collaborative and inclusive work culture. Our focus on professional development ensures that our staff have ample opportunities for growth while working in a hands-on role that truly makes a difference in the community.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Oldham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CIH International Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CIH International Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer in Oldham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CIH International Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at CIH International Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CIH International Housing Group!
How to prepare for a job interview at CIH International Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
