At a Glance
- Tasks: Lead the garage management service and support tenancy and estate management activities.
- Company: Join Nottingham City Council, a major employer dedicated to community service.
- Benefits: Enjoy 26 days annual leave, health benefits, and a generous pension scheme.
- Other info: Flexible working options available; we value diversity and inclusivity.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in housing services and strong customer service skills required.
The predicted salary is between 28598 - 31022 £ per year.
Contract Type: Permanent
Working Hours: 37 hours per week, Monday - Friday, between the hours of 8:30am - 5:00pm
Worker Type: Hybrid worker
Salary: Grade E - starting salary of £28,598 (level 1) rising to £31,022 (level 4) per annum
Location: Harvey Road, NG8 3BB
We've got an exciting opportunity available for a talented individual to join our Tenancy and Estates team as a Garage Management Housing Officer.
About the Role
As a Garage Management Housing Officer within the Tenancy and Estates team, you will lead the delivery of Nottingham City Council Housing Services' citywide garage management service. You will take ownership of the garage management plan, working creatively to reduce voids, maximise income, and explore new opportunities for promoting available garages. Your role includes overseeing applications, waiting lists, allocations, site visits and the secure management of keys, ensuring an efficient and customer-focused service.
Alongside this, you will support wider tenancy and estate management activity by providing clear, accessible housing advice on issues such as lettings, allocations, rent queries, safeguarding concerns and tenancy sustainability. You will work closely with residents, colleagues, partners and elected members to resolve enquiries and ensure services meet statutory requirements and best practice.
You will gather and present performance information, coordinate office rotas, process payments and invoices, and help deliver excellent estate services. Engagement with local communities is an important part of the role, including supporting tenant groups and citywide events. This is a varied and rewarding position where your contribution will make a visible difference to neighbourhoods across the city and the experience of our tenants and leaseholders.
About You
- Working knowledge of the legal and statutory framework relating to housing services, gained through practical experience in a housing, tenancy, homelessness, supported housing, income recovery, allocations, estate management, or other related housing service environment.
- Demonstrated ability to produce work to a consistently high standard of accuracy, including maintaining records, reports, and correspondence with minimal errors and meeting agreed deadlines.
- Proven ability to deliver excellent customer service, including handling complex enquiries, resolving complaints, and working sensitively with a diverse range of customers, while delivering a firm but fair and supportive approach.
- Ability to build and maintain effective working relationships with colleagues, customers, partner agencies, and other stakeholders.
- Strong administrative and IT skills, including proficiency in Microsoft Word, Excel, and PowerPoint, and the ability to produce accurate reports, spreadsheets, graphs and performance information.
- Demonstrated ability to identify opportunities for service improvement and contribute to innovative solutions that enhance performance, maximise income, or improve customer outcomes.
Closing Date: 1st June 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Interview Dates: 11th, 12th and 15th June - please note this is subject to change.
If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk
If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
Garage Management Housing Officer NCCHS in Nottingham employer: CIH International Housing Group
Nottingham City Council is an excellent employer, offering a supportive and inclusive work environment where your contributions directly impact the community. With a competitive salary, generous leave entitlements, and access to health and wellbeing benefits, employees are encouraged to grow and develop their careers while enjoying a healthy work-life balance. The council values diversity and actively seeks to reflect the communities it serves, making it a meaningful place to work for individuals from all backgrounds.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Garage Management Housing Officer NCCHS in Nottingham
✨Tip Number 1
Get to know the company! Research Nottingham City Council and their housing services. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing management. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the job description, especially around customer service and managing enquiries. Practise your responses so you can deliver them confidently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Garage Management Housing Officer NCCHS in Nottingham
Some tips for your application 🫡
Show Us Your Experience:When you're putting together your CV and supporting documents, make sure to clearly highlight how you meet the six requirements listed in the job description. We want to see your real experiences and how they relate to the role!
Be Yourself:We love authenticity! While AI can help with structure, it’s your own words and experiences that matter most. Make sure your application reflects who you truly are and what you can bring to the team.
Keep It Neat and Accurate:Accuracy is key! Double-check your application for any errors and ensure everything is clear and well-organised. A tidy application shows us that you pay attention to detail, which is super important for this role.
Apply Early:Don’t wait until the last minute! We might close the advert before the deadline if we find the right candidate. So, get your application in as soon as you can through our website to avoid missing out on this exciting opportunity!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you brush up on the legal and statutory framework related to housing services. Familiarise yourself with common issues like lettings, allocations, and tenancy sustainability. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled complex enquiries or resolved complaints in the past. Highlight your ability to work sensitively with diverse customers. This will demonstrate your commitment to delivering excellent customer service, which is crucial for this position.
✨Be Ready to Discuss Improvements
Think about times when you've identified opportunities for service improvement. Be ready to share specific examples of innovative solutions you've contributed to in previous roles. This shows that you're proactive and can think critically about enhancing performance and customer outcomes.
✨Get Familiar with the Team
Research Nottingham City Council's Tenancy and Estates team and their current projects. Understanding their goals and challenges will allow you to tailor your responses during the interview and show that you're genuinely interested in being part of their mission.
