At a Glance
- Tasks: Assist students with accommodation queries and support social events.
- Company: Norwich University of the Arts, a creative and welcoming environment.
- Benefits: Competitive salary and the chance to make a difference in students' lives.
- Other info: Join a dynamic team and contribute to a supportive community.
- Why this job: Be the friendly face that helps students feel at home away from home.
- Qualifications: Experience in customer service and strong administrative skills.
The predicted salary is between 27319 - 27319 £ per year.
At Norwich University of the Arts, we champion a creative, welcoming and engaging environment in which to study and work. We are looking for a new member of the University community to assist in driving forward our strategic and creative vision and deliver a welcoming and supportive service to both students and colleagues.
Responsibilities
- You will be undertaking daily reception and administrative duties in our student accommodation residences at Beechcroft, Duke Street Riverside and on occasion Rochester Court.
- You will be the first point of contact for enquiries relating to the accommodation, including telephone, email, and face‑to‑face enquiries.
- You will also be working with the rest of the Accommodation Team and Student Resident Assistants to support the delivery of support and social events to residents.
- The post holder will be required to work from our three Student Accommodation Offices in the city depending on service need, to provide appropriate service delivery to residents.
- In addition, you will assist the Accommodation Manager with a variety of administration and student support tasks related to the accommodation.
- The post holder will be a key member of staff, assisting our students to feel supported and welcome in their accommodation, with many being away from their home for the first time.
- You will be focused on ensuring that student queries are responded to in a timely manner and supporting them to settle into their new accommodation smoothly.
Qualifications
- The successful candidate will have experience of working in a busy customer‑facing role and be committed to providing a high‑quality customer service, equality of opportunities and to working with students from a diverse range of backgrounds.
- You will have excellent administrative skills and attention to detail, with a flexible approach to the role.
Salary & Closing Date
- Salary: £27,319 per annum
- Closing Date: 24/06/2026 5:00 pm
Accommodation Assistant in Norwich employer: CIH International Housing Group
At Norwich University of the Arts, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises creativity and collaboration. As an Accommodation Assistant, you will not only play a vital role in supporting our students but also benefit from professional development opportunities and a supportive team environment. Located in the heart of Norwich, our university offers a unique chance to engage with a diverse community while contributing to a welcoming atmosphere for all residents.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Assistant in Norwich
✨Tip Number 1
Get to know the university's culture and values. When you walk into that interview, show us how your vibe matches our creative and welcoming environment. Research what makes Norwich University of the Arts unique and weave that into your conversation.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for students, think about scenarios where you can demonstrate your ability to handle enquiries with a friendly and supportive attitude. Role-play with a mate if you need to!
✨Tip Number 3
Show off your organisational skills. We want to see how you manage multiple tasks, especially in a busy environment. Bring examples of how you've juggled responsibilities in the past and how you kept everything running smoothly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website to make sure your application gets the attention it deserves!
We think you need these skills to ace Accommodation Assistant in Norwich
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves supporting students.
Tailor Your Application:Make sure to tailor your application to the Accommodation Assistant role. Highlight your customer service experience and any relevant skills that align with our mission of creating a welcoming environment for students.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the job. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our values right there.
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Familiarise yourself with Norwich University of the Arts and its accommodation services. Understand their values and how they support students. This will help you demonstrate your enthusiasm for the role and show that you’re genuinely interested in contributing to their community.
✨Customer Service is Key
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you handled difficult situations and what you learned from them.
✨Show Your Team Spirit
You’ll be working closely with the Accommodation Team and Student Resident Assistants, so highlight your teamwork skills. Share examples of how you’ve collaborated with others in previous roles to create a positive environment or organise events.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your interest in the role and helps you understand more about the team dynamics and the challenges they face. For instance, you could ask about the types of events they organise for residents or how they handle feedback from students.
