At a Glance
- Tasks: Manage tenancies, conduct property inspections, and engage with the community.
- Company: Join a supportive organisation dedicated to enhancing neighbourhoods.
- Benefits: Enjoy 26 days annual leave, pension scheme, and flexible working options.
- Other info: Full-time role with opportunities for part-time applicants; equal opportunities employer.
- Why this job: Make a real difference in people's lives and improve local communities.
- Qualifications: NVQ level 3 or equivalent in Social Housing or customer service experience.
The predicted salary is between 30000 - 40000 € per year.
ROLE OF THE JOB
You will deliver effective tenancy management to customers within a defined geographical area and be a key point of contact to deliver a range of tenancy management services including changes in tenancies, property inspections, tenancy breaches and estate management. You will carry out home visits to all customers on a regular, planned basis to identify and assist with any issues that may support the sustainability of the tenancy. You will be responsible for planning and conducting regular inspections of the neighbourhood in partnership with customers, Councillors, Police and Local Services and develop a continuous action plan to ensure that the neighbourhoods are maintained as safe and attractive places. You will be responsible for the matching and allocation of properties and then arranging and carrying out accompanied viewings, ensuring all sign‑ups of new tenancies including garage tenancies are carried out in a timely manner to maximise rental income and minimise potential rent loss. You will also actively develop and promote resident engagement at a neighbourhood level, attending meetings and other activities where appropriate including those which occur outside of normal office hours.
REQUIREMENTS OF THE JOB
- NVQ level 3 or equivalent
- Social Housing or customer-focused experience
- Highly motivated, customer-focused individual who thrives on making a positive difference and works well with others, forming strong partnerships.
- Valid UK driving licence and use of a vehicle
BENEFITS
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
- This is a full-time position; applications for part-time roles will be considered for the right applicant.
- We are proud to be an equal opportunities employer.
- We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria.
Housing Officer (Estates) in Northumberland employer: CIH International Housing Group
As a Housing Officer (Estates), you will join a supportive and community-focused organisation that prioritises the well-being of its residents. With generous benefits including 26 days of annual leave, a robust pension scheme, and opportunities for flexible working, we foster a culture of collaboration and growth. Our commitment to employee development and engagement ensures that you will have the resources and support needed to thrive in your role while making a meaningful impact in the neighbourhoods you serve.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (Estates) in Northumberland
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion for community engagement! When you get the chance to chat with potential employers, share your ideas on how to improve neighbourhoods and support tenants. This will show them you're not just about the job, but genuinely care about making a difference.
✨Tip Number 3
Prepare for interviews by researching the organisation and its values. Be ready to discuss how your experience aligns with their mission, especially around tenancy management and community involvement. Tailor your answers to reflect their priorities!
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you’re serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Housing Officer (Estates) in Northumberland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Housing Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Focus:Since this role is all about making a positive difference for our customers, share specific examples of how you've successfully managed customer relationships in the past. We want to see your passion for helping others!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Tenancy Management
Familiarise yourself with the key aspects of tenancy management, including property inspections and handling tenancy breaches. Be ready to discuss how you would approach these tasks and any relevant experiences you've had in similar roles.
✨Showcase Your Customer Focus
As a Housing Officer, being customer-focused is crucial. Prepare examples of how you've positively impacted customers in previous roles. Think about times when you've gone above and beyond to support someone, as this will resonate well with interviewers.
✨Demonstrate Teamwork Skills
This role involves working closely with various stakeholders like Councillors and local services. Be prepared to share examples of successful collaborations from your past. Highlight how you build partnerships and engage with the community.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think through potential challenges you might face in the role, such as managing difficult tenants or coordinating with local services, and outline how you would handle them effectively.
