At a Glance
- Tasks: Support residents and manage non-residential assets for a thriving community.
- Company: Camden Council, dedicated to making life better for everyone.
- Benefits: Flexible working, 27 days leave, family leave, and a great pension scheme.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Join us in creating positive change and supporting your community.
- Qualifications: Strong communication skills and a proactive, caring approach.
The predicted salary is between 37312 - 39724 £ per year.
Salary: £37,312 - £39,724
Grade: Level 2 Zone 2
Location: 5 Pancras Square, N1C 4AG
Contract Type: Permanent x 2, Fixed Term x 4
Hours: Full Time (36 hours)
Closing Date: Wednesday 1st July 2026 at 23:59
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind.
What You’ll Be Doing
The Neighbourhood Support Officers will provide an efficient and effective service to residents and the Neighbourhoods team enabling estate-based teams to direct their attention to the most urgent or complex issues. You will be responsible for the management and letting of the council's non-residential assets which include garages, parking spaces and sheds. Working closely with Council's Customer Service Team you will process orders for keys and fobs. You will be responsible for ensuring that our residents receive a prompt acknowledgement to their enquiry and ensure that the most urgent cases are allocated appropriately where they cannot be dealt with at first point of contact. You will actively collaborate with various stakeholders to create a positive and thriving living environment.
This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.
All About You
We are looking for someone who shares our ambition to make Camden the best place to live and work, and who is passionate about delivering services that put residents at the heart of everything you do. You bring a caring and proactive approach, always looking for ways to support residents early and ensure positive outcomes. You are a strong communicator who can build positive relationships with residents, colleagues and partners, and you are confident working collaboratively across teams to provide a joined‑up service. You take pride in making services accessible, approachable and responsive to the diverse needs of the community. You are organised and detail‑focused, with the ability to manage enquiries, update systems accurately and ensure work is progressed efficiently. You are comfortable using digital systems and handling a variety of administrative tasks, including drafting correspondence, coordinating actions and supporting service delivery. You take a proactive and solution‑focused approach to managing enquiries, helping to unblock issues and ensure residents receive timely responses. You are also confident supporting the management of non-residential assets, including garages, sheds and parking spaces, ensuring they are effectively administered and maintained in line with service standards.
What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier‑free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long‑term health conditions.
Anonymised Application
In keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Neighbourhood Housing Support Officer employer: CIH International Housing Group
Camden is an exceptional employer dedicated to fostering a supportive and inclusive work environment where every employee can thrive. With a strong focus on community engagement, we offer flexible working arrangements, generous annual leave, and a robust pension scheme, ensuring a healthy work-life balance. Our commitment to diversity and inclusion means that all voices are valued, making Camden not just a workplace, but a community where you can make a meaningful impact.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Support Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like CIH International Housing Group, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like CIH International Housing Group and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Neighbourhood Housing Support Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for CIH International Housing Group and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at CIH International Housing Group
✨Get to Know Public Sector Values
Before your interview with CIH International Housing Group, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for CIH International Housing Group.
