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- Tasks: Join our team to deliver top-notch housing management services and support our community.
- Company: Cottsway is the largest affordable housing provider in West Oxfordshire, committed to social value.
- Benefits: Enjoy competitive salaries, flexible working, generous holiday, and corporate perks like gym memberships.
- Why this job: Make a real impact in people's lives while working in a supportive and friendly environment.
- Qualifications: Experience in housing management and excellent customer service skills are essential.
- Other info: A DBS check is required; we guarantee interviews for disabled applicants meeting criteria.
The predicted salary is between 28800 - 42000 £ per year.
About Us
Cottsway is a registered housing provider working in Oxfordshire, Gloucestershire, Wiltshire and Worcestershire. We are the largest affordable housing provider in the district of West Oxfordshire.
We own and manage over 5,800 homes ranging from flats and bungalows to family homes, for rent and Low-Cost Home Ownership (LCHO). We have over 12,000 customers.
We have some of the strongest financial and governance ratings in the sector and we are committed to doing more to help people in housing need, with a robust development programme.
We are proud to:
• Reinvest our profits every year, not only to create more homes, but also to ensure our existing customer\’s homes are kept in great shape, with an in-house team of skilled tradespeople who carry out this work.
• Put our customers at the heart of everything we do, with a dedicated team of housing, neighbourhood, financial and welfare officers to provide support where needed.
• Be active in and bring social value to our local communities.
Working for us
Cottsway is a great place to work with a friendly, supportive and enthusiastic team dedicated to providing quality homes in thriving communities.
We support and develop our people because we know that it is through them that we deliver the high standards of service that our customers say we provide.
Based in the market town of Witney, we:
• Offer competitive salaries and a range of benefits.
• Support agile working.
• Guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. We are signed up to the Disability Confident Committed scheme.
• Value people from a wide range of backgrounds and experience – whether you are an experienced housing professional or simply have an interest in working in our sector.
About the role
We are looking for an experienced housing professional to join our busy team at Cottsway delivering a comprehensive housing management service to our customers. You will report directly to the Tenancy and Neighbourhood Housing Manager and will be part of an established dedicated team of Neighbourhood Housing Officers.
You will work in a mobile way, combining both home and office-based working alongside meeting customers in person to provide a tenancy and neighbourhood management service. You will ensure an excellent standard of service delivery and customer focus to a defined patch of mixed tenure properties. These will include rented general needs, independent living, shared ownership, and leasehold properties.
You will be responsible for estate management including monitoring grounds maintenance and communal cleaning services, voids, new tenancy creations, (sign-ups), changes of tenancy, tenancy support and management, nuisance, and anti-social behaviour cases. Resident involvement, along with the handling of service charge queries from customers.
What we are looking for:
• To be successful you will have specialist knowledge and recent experience in housing and neighbourhood management, along with current knowledge of housing law relating to tenancy agreements and tenancy management.
• Excellent customer service delivery and ability to communicate with a range of customers is essential, bringing diplomacy, sensitivity, and tact to handling challenging situations.
• Resilience and able to manage conflicting priorities and a busy workload to a high standard.
• Proven problem solving and decision-making skills.
• Experience of using IT systems to record and analyse data.
• A full driving licence with use of a vehicle is essential.
A DBS check will be required for the successful applicant as part of our pre-employment checks.
In return, we provide:
• A pension scheme with a minimum employee contribution of 3%, matched by a generous employer contribution of up to 10%.
• Holiday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays.
• A flexible working policy to support agile working.
• A discounted corporate gym and swimming membership, electric vehicle lease scheme and Costco membership.
For an informal chat about the position please call Ali Owens, Tenancy & Neighbourhood Housing Manager, on 07583 675872. To apply please follow the link below:
Interviews to be held week commencing 28 July 2025 #J-18808-Ljbffr
Neighbourhood Housing Officer employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing laws and regulations relevant to the role. Understanding tenancy agreements and management practices will not only boost your confidence but also demonstrate your commitment to the position.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will highlight your ability to communicate effectively and manage conflicts, which is crucial for a Neighbourhood Housing Officer.
✨Tip Number 3
Research Cottsway's community initiatives and values. Being able to discuss how you align with their mission to support local communities will set you apart as a candidate who truly understands and cares about the organisation's goals.
✨Tip Number 4
Prepare to discuss your experience with IT systems used in housing management. Being able to articulate how you've used technology to enhance service delivery will show that you're equipped to handle the data analysis aspects of the role.
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Neighbourhood Housing Officer position. Tailor your application to highlight relevant experience in housing management and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your specialist knowledge and recent experience in housing and neighbourhood management. Provide specific examples of how you've successfully handled tenancy support, estate management, or resolved conflicts.
Showcase Customer Service Skills: Demonstrate your excellent customer service delivery in your application. Use examples that illustrate your ability to communicate effectively with diverse customers and handle challenging situations with diplomacy and sensitivity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at CIH International Housing Group
✨Know Your Housing Law
Brush up on current housing laws related to tenancy agreements and management. Being able to discuss these confidently will show your expertise and understanding of the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled challenging customer situations in the past. Highlight your ability to communicate with sensitivity and tact, as this is crucial for the position.
✨Showcase Problem-Solving Abilities
Think of specific instances where you've had to solve problems or make decisions under pressure. Be ready to share these experiences to illustrate your resilience and decision-making skills.
✨Familiarise Yourself with Cottsway
Research Cottsway's mission, values, and community involvement. Understanding their commitment to customer service and community support will help you align your answers with their goals during the interview.
