Neighbourhood Housing Officer

Full Time and Part Time / from 18.5 to 37 Hours Per week / Permanent and Fixed Term for up to 12 months.

Play a key role in supporting the tenants, leaseholders and residents of Leicester to provide a better and safer neighbourhood. Join our dedicated team working to maintain Leicester City Council's high quality, local tenancy, and estate management services. In this rewarding role, you'll keep up to date with initiatives, legislation, and standards. You'll liaise with Councillors, Police, Health Workers, and other council departments to be a visible presence for tenants, leaseholders and residents providing advice, information and reports on all housing matters.

Initially you will be working from home and from local council buildings, however you will be required to make site and home visits. On occasion you may be required to work after office hours to deal with emergency situations.

What you'll be doing:

• Carrying out welfare visits, you'll identify, assess, and assist vulnerable tenants to sustain tenancies. This could be in relation to concerns of safeguarding or tenants who have disabilities and additional needs.
• You'll prepare action plans, refer, and liaise with supported agencies, including arranging case conferences.
• You'll carry out inspections and where applicable issue warning letters when tenants are not complying.
• At times, you'll deal with challenging behaviours from tenants who may have substance misuse issues or are facing difficult circumstances.
• You'll proactively ensure compliance for all legislation including participating in fire inspections, fire risk assessments and fire audits, co-ordinate remedial works as well as update and maintain database records.

What you'll need:

• With experience in social housing/welfare, or environment you'll have experience working with the public and managing sensitive and sometimes difficult situations.
• Looking after your area you'll be confident in providing accurate advice on areas such as tenancy and property rights.
• Furthermore, using excellent verbal communication skills, you'll raise awareness and work closely with tenants, repairs services and customer services to deliver an effective service.
• Resilient, with strong interpersonal skills, you'll be able to effectively engage with tenants and build a trusting relationship with them.

What we can offer you:

• As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance.
• You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working.
• We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities.
• In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate.

Join us:

We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page.

If you'd like a chat about this post, please feel free to contact Mandy Smith via email to mandy.smith@leicester.gov.uk or Harriet Wagg via email to harriet.wagg@leicester.gov.uk.

Assessment/interviews will take place week commencing Monday 21st July 2025.