At a Glance
- Tasks: Conduct inspections, manage tenancies, and support vulnerable residents in the community.
- Company: Lambeth Council, committed to quality services and equal opportunities.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Join a diverse team dedicated to creating sustainable communities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a collaborative mindset are essential.
The predicted salary is between 42912 - 44235 £ per year.
Starting salary SO2: £42,912 pa rising in annual increment to £44,235 per annum incl LW
Fixed Term Contract / Full Time
This role is a generic role and requires:
- Onsite inspections
- Fire risk assessments
- Contract monitoring
- Face to face vulnerable surveys
- Dealing with hoarding cases
- Responding to customer queries
- Dealing with complaints and members enquiries
- Carrying out tenancy management matters
- Tenancy audits
- Estate walkabouts
- Estate surgeries
- Attendance at evening tenant and resident meetings with stakeholders
To be considered for interview, your supporting statement will clearly evidence:
- Contributing to the development of sustainable communities and delivering an integrated generic housing service to tenants and leasehold customers
- Working closely with other teams and key stakeholders to achieve sustainable tenancies
- Providing a proactive and customer focused housing management service across a designated area
- Ensuring that the Council fulfils its legal and contractual obligations to tenants and leaseholders
- Taking the appropriate action to ensure our estates are safe and well maintained
- Making sure all remedial work and post inspections are carried out
- Acting as a regular and visible presence on estates
- Providing advice, information and reports on any housing management matter
- Supporting the Neighbourhood Housing Team deliver the Vulnerable Residents Offer
The successful candidate must have:
- Good verbal and written communication skills
- Interpersonal skills
- Be a collaborative worker and supportive team player
- Good attention to detail
- Flexible and responsive
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.
Neighbourhood Housing Officer employer: CIH International Housing Group
Lambeth is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of its employees while fostering professional growth. As a Living Wage Employer and a Stonewall diversity champion, we are committed to creating sustainable communities and providing meaningful services to our tenants, making this role not only rewarding but also impactful in the heart of our vibrant neighbourhoods.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Officer
✨Tip Number 1
Get to know the community you're applying to serve! Research local issues, attend community events, and engage with residents. This will not only help you understand their needs but also show your genuine interest in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees or stakeholders in the housing sector on LinkedIn. Ask them about their experiences and any tips they might have for someone looking to join the team. You never know who might put in a good word for you!
✨Tip Number 3
Prepare for those interviews by practising common questions related to housing management and community engagement. Think about real-life examples where you've demonstrated your skills in communication and teamwork. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and contributing to the community.
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let us see your enthusiasm for building sustainable communities. Share any relevant experiences that highlight your commitment to improving housing services and supporting residents.
Be Clear and Concise:We want to understand your skills and experiences without wading through fluff. Use straightforward language and get straight to the point in your supporting statement. Highlight your key achievements and how they relate to the role.
Tailor Your Application:Make sure your application speaks directly to the job description. Use keywords from the listing, like 'customer-focused' and 'collaborative worker', to show that you’re a perfect fit for our Neighbourhood Housing Officer role.
Proofread, Proofread, Proofread!:Before hitting send, give your application a thorough once-over. Typos and grammatical errors can distract from your message. We want to see your attention to detail, so make sure everything is polished and professional!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Neighbourhood Housing Officer. Familiarise yourself with tasks like onsite inspections, fire risk assessments, and dealing with tenant queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since good verbal and written communication skills are essential, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved complaints or worked collaboratively with teams. This will demonstrate your interpersonal skills and ability to handle sensitive situations.
✨Demonstrate Your Community Focus
Be ready to discuss how you've contributed to building sustainable communities in the past. Share specific examples of how you've engaged with residents or stakeholders to improve housing services. This will highlight your commitment to providing a proactive and customer-focused service.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, such as handling hoarding cases or conducting tenancy audits. Practice your responses to these scenarios, focusing on your problem-solving skills and attention to detail. This will show that you're flexible and responsive to the needs of tenants.
