At a Glance
- Tasks: Lead the Housing Management team to enhance resident satisfaction and build strong relationships.
- Company: Join a forward-thinking housing organisation dedicated to community service.
- Benefits: Enjoy a competitive salary, generous leave, and excellent pension contributions.
- Other info: Flexible hybrid working and opportunities for personal growth await you.
- Why this job: Make a real difference in residents' lives while developing your career in housing management.
- Qualifications: Strong communication skills and experience in relationship building are essential.
The predicted salary is between 37451 - 41045 € per year.
Contract Types: 1x Permanent - Full Time - 35 hours; 1x FTC (6 Months) - Full Time - 35 hours.
Salary: £37,451 – £41,045 per annum (London weighted salary) dependent on experience, plus £1,300 ECU allowance (if policy requirements are met).
Grade: 7.
Reporting Office: Stratford, London.
Working/Patch Location: Lewisham and South East London.
Persona: Agile: 20-40% of contractual hours to be worked from reporting office/working location (hybrid working).
Working Pattern: Monday – Friday – 09:00 – 17:00.
Closing Date: 26th May 2026 – 23:00.
Interview Dates: MS Teams interview on a date to be confirmed.
Benefits:
- Excellent pension plan (up to 6% double contribution)
- 28 days annual leave rising to 31 days with length of service + bank holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Job Overview: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.
Responsibilities:
- Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
- Being key to improving resident satisfaction, building trust, and ensuring residents have a home they are happy in.
- Acting as the primary relationship holder with residents living in homes on your patch. Patches are designed to align with local authority areas and are expected to cover around 500-600 homes.
What You’ll Bring:
- Proven track record of building relationships with people and communication skills with colleagues and residents.
- Strong problem-solving ability, grit, determination, a can-do attitude and motivation to keep promises to residents.
- Willingness to push boundaries and challenge the business where needed to achieve the best outcomes for residents.
- Excellent time-management skills and ability to manage a complex workload whilst adhering to important deadlines.
- Stakeholder management skills and ability to engage with a diverse customer base.
- Demonstrable experience in a similar role.
- Valid driving licence and access to a car for work use.
DBS Requirement: The successful candidate will need to apply for a Basic Disclosure and Barring Service certificate (DBS) to enable them to work within the team.
Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
We are an equal opportunity employer. We are a Disability Confident Leader (Level 3) and committed to ending discrimination.
Neighbourhood Housing Lead - SE London - 1xFTC and 1xPerm - 7801 employer: CIH International Housing Group
Join L&Q as a Neighbourhood Housing Lead in South East London, where we prioritise employee well-being and professional growth. With a competitive salary, excellent pension plan, and generous annual leave, our supportive work culture fosters collaboration and innovation. Enjoy the flexibility of hybrid working while making a meaningful impact in the community by enhancing resident satisfaction and trust.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Lead - SE London - 1xFTC and 1xPerm - 7801
✨Tip Number 1
Get to know the company! Research L&Q and their values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housing management and customer service. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at L&Q. Don’t miss out!
We think you need these skills to ace Neighbourhood Housing Lead - SE London - 1xFTC and 1xPerm - 7801
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Neighbourhood Housing Lead role. Highlight your experience in building relationships and problem-solving, as these are key skills we’re looking for.
Show Your Passion:We want to see your enthusiasm for delivering excellent service to residents. Share examples of how you've gone above and beyond in previous roles to improve customer satisfaction.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how your skills match what we need for this position.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we may close the advert sooner than the deadline. Head over to our website to apply!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Patch
Before the interview, take some time to research the areas you'll be working in, like Lewisham and South East London. Familiarise yourself with local issues, community needs, and any recent developments. This will show your potential employer that you're genuinely interested in the role and understand the context of the neighbourhood.
✨Showcase Your Relationship-Building Skills
Since this role is all about building relationships with residents, prepare examples from your past experiences where you've successfully engaged with diverse groups. Think about how you resolved conflicts or improved satisfaction. Be ready to discuss these situations in detail during the interview.
✨Demonstrate Problem-Solving Ability
The job requires a strong problem-solving mindset. Prepare to share specific instances where you've tackled challenges head-on. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes for residents or your team.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to manage complex workloads and meet deadlines. Think about how you would prioritise tasks when faced with multiple demands. Practising these scenarios can help you articulate your thought process clearly and confidently during the interview.
