At a Glance
- Tasks: Support residents and improve their satisfaction by building strong relationships.
- Company: Dynamic housing organisation focused on community and resident wellbeing.
- Benefits: Great salary, generous leave, excellent pension, and lifestyle perks.
- Other info: Hybrid working model with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in relationship building and problem-solving skills required.
The predicted salary is between 37451 - 41045 £ per year.
Contract Type: Multiple - Permanent, Full Time, 35 hours
Salary: £37,451 per annum to £41,045 per annum (London weighted salary) dependant on experience. Plus ECU allowance if policy requirements are met.
Grade: 7
Reporting Office: London, Stratford
Working Location: Kensington, Chelsea, Hammersmith, Fulham, Haringey
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Working Pattern: Monday to Friday
Interview Dates: On a date to be confirmed, these interviews may take place in person.
Benefits:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more.
Responsibilities:
- Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
- You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in.
- You'll be the primary relationship holder with the residents living in homes on your patch.
- Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes.
What you'll bring:
- You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
- You’ll be able to problem solve and will pride yourself on your grit and determination.
- You’ll have a can-do attitude and be motivated by keeping promises to residents.
- You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
- You have excellent time-management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
- Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.
- Have demonstrable experience in a similar role.
- Have a valid licence and access to a car for work use.
For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team.
To request reasonable adjustments at any stage during this process, please email lqcareers@lqgroup.org.uk.
Neighbourhood Housing Lead - NW London - 7896 employer: CIH International Housing Group
As a Neighbourhood Housing Lead in NW London, you will join a forward-thinking organisation that prioritises employee well-being and professional growth. With a competitive salary, excellent pension plan, and generous annual leave, our supportive work culture fosters collaboration and innovation, ensuring you can make a meaningful impact in the community while enjoying a healthy work-life balance. The hybrid working model allows for flexibility, making this an ideal environment for those looking to thrive both personally and professionally.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Lead - NW London - 7896
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your people skills! Since this role is all about building relationships, be ready to share examples of how you've successfully engaged with residents or colleagues in the past. Real-life stories can make a big impact!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Neighbourhood Housing Lead - NW London - 7896
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Neighbourhood Housing Lead role. We want to see how you can build relationships and improve resident satisfaction, so don’t hold back on those examples!
Showcase Your Problem-Solving Skills:In your written application, share specific instances where you've tackled challenges head-on. We love a candidate who can demonstrate grit and determination, so let us know how you’ve pushed boundaries in previous roles.
Keep It Clear and Concise:While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if necessary to break down your skills and experiences – we want to see your strengths shine through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Neighbourhood Housing Lead position. We can’t wait to hear from you!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Patch
Before the interview, get familiar with the areas you'll be working in, like Kensington and Chelsea. Understand the local housing issues and think about how you can improve resident satisfaction. This shows your commitment and helps you stand out.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships in previous roles. Think about specific situations where your communication skills made a difference. This is crucial for the Neighbourhood Housing Lead role, so make sure to highlight your people skills.
✨Demonstrate Problem-Solving Ability
Be ready to discuss challenges you've faced and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help illustrate your grit and determination, which are key traits for this position.
✨Time Management Matters
Since you'll be managing a complex workload, prepare to talk about how you prioritise tasks and meet deadlines. Share specific tools or methods you use to stay organised. This will show that you're capable of handling the demands of the role.
