At a Glance
- Tasks: Lead the Housing Management team to enhance resident satisfaction and build strong relationships.
- Company: L&Q is a leading charitable housing association dedicated to providing affordable homes and community support.
- Benefits: Enjoy flexible working, generous leave, excellent pension, and a supportive work environment.
- Why this job: Join a mission-driven team making a real impact in communities while developing your career.
- Qualifications: Proven relationship-building skills, problem-solving ability, and experience in a similar role required.
- Other info: Opportunities for professional development and commitment to diversity and inclusion.
The predicted salary is between 30000 - 35000 £ per year.
Job Title Neighbourhood Housing Lead – East London x2 Contract Type Permanent Hours Full time, 35 hours per week – 09:00 -17:00 Persona Agile 1-2 days office/patch attendance required, 3-4 days working from home Patch Location East London – Tower Hamlets and Waltham Forest (to be confirmed on appointment, following interview) Reporting Office West Ham Lane, Stratford, London, E15 4PH Salary £35,951 – £39,531 (depending on experience) plus £1,300 Essential Car User Allowance (if Criteria Met Closing date for completed applications 19 th June 2025 at 23:00 Interviews will be held on a date to be determined. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Previous Applicants Need Not Apply! Role Profile – Neighbourhood Housing Lead.docx Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. Why choose L&Q? We offer a competitive annual salary and staff benefits package. • Strong family-friendly policies • Committed Learning & Development • Annual leave starting from 28 days rising to 31 PLUS bank holidays • Excellent Pension Scheme – double contribution up to 6% • Generous non-contributory life assurance • An Employee Assistance Programme • Employee discount/benefits portal • Westfield Health Cash Plan • Great places to work certified 2024-2025 • Best Workplaces for Women As the Neighbourhood Housing Lead, you\’ll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they\’re happy in. • You\’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes. The successful candidate should: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You\’ll be able to problem solve and will pride yourself on your grit and determination. You\’ll have a can-do attitude and be motivated by keeping promises to residents. • You\’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You\’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q\’s values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It\’s only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you\’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours – if it\’s feasible then we\’ll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK\’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. #TJ #J-18808-Ljbffr
Neighbourhood Housing Lead - East London x 2 - 6822 employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Lead - East London x 2 - 6822
✨Tip Number 1
Familiarise yourself with the local communities in East London, particularly Tower Hamlets and Waltham Forest. Understanding the unique challenges and needs of these areas will help you demonstrate your commitment to improving resident satisfaction during interviews.
✨Tip Number 2
Network with current or former employees of L&Q or similar organisations. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage to tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples of how you've successfully built relationships and resolved issues in previous roles. Highlighting your problem-solving skills and ability to manage diverse stakeholders will resonate well with the hiring team.
✨Tip Number 4
Showcase your understanding of L&Q's values and commitment to social responsibility. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is not only qualified but also genuinely passionate about their mission.
We think you need these skills to ace Neighbourhood Housing Lead - East London x 2 - 6822
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management and relationship building. Use specific examples that demonstrate your ability to improve resident satisfaction and manage a diverse customer base.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent service to residents. Mention your problem-solving skills and how you can contribute to the Housing Management team. Be sure to align your values with those of L&Q.
Highlight Relevant Skills: Emphasise your time management skills and ability to handle complex workloads. Provide examples of how you've successfully managed stakeholder relationships and engaged with various customer demographics in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at CIH International Housing Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Neighbourhood Housing Lead. Be prepared to discuss how your experience aligns with their expectations, especially in building relationships and improving resident satisfaction.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or improved processes. This role requires grit and determination, so highlight situations where you've gone above and beyond to meet residents' needs.
✨Demonstrate Stakeholder Management
Since stakeholder management is key for this position, think of instances where you've engaged with diverse customer bases. Be ready to discuss how you’ve built trust and maintained strong relationships with various stakeholders.
✨Exhibit Time Management Abilities
This role involves managing a complex workload and adhering to deadlines. Prepare to talk about how you prioritise tasks and manage your time effectively, especially when faced with competing demands.