At a Glance
- Tasks: Be the go-to person for residents, managing tenancies and supporting your community.
- Company: Join Stonewater, a company dedicated to making a real difference in people's lives.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Other info: Flexible working hours and a chance to be part of a caring team.
- Why this job: Make a positive impact in your community while building trust with residents.
- Qualifications: Experience in housing management or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands‑on role where no two days are the same. You'll be a visible and trusted presence in your communities – supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
What you'll be doing:
- Take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused.
- Managing the full tenancy lifecycle, from sign‑up through to end of tenancy.
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud.
- Supporting lettings and voids activity to minimise rent loss and turnaround times.
- Carrying out estate inspections and addressing neighbourhood and environmental issues.
- Managing low‑level anti‑social behaviour, neighbour disputes, and supporting more complex cases.
- Identifying and responding to vulnerability, safeguarding, hoarding, and non‑access cases.
- Completing person‑centred fire risk assessments and monitoring health and safety issues; investigating complaints and learning from outcomes to improve services.
- Working in partnership with local authorities and external agencies to support customers effectively.
Throughout everything you do, you'll champion Stonewater's Customer Promise – delivering services that are respectful, personalised, and trauma‑informed.
What we're looking for:
- Experience of housing management or a similar customer‑facing role, with confidence to manage complex and sensitive situations professionally.
- Experience of tenancy, estate management, lettings or neighbourhood services within social housing.
- Knowledge of housing legislation, including safeguarding, ASB and welfare reform.
- Strong communication and influencing skills, with the ability to work calmly under pressure.
- A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice.
- Confidence using digital systems and data to manage cases and improve performance.
- The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions.
- Comfortable working flexibly, including participation in an out‑of‑hours rota where required.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Why join us? At Stonewater, our customer promise is "We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you.
Housing Officer (Milton Keynes) employer: CIH International Housing Group
Stonewater is an exceptional employer that prioritises community engagement and personal connections, making it a rewarding place to work as a Housing Officer in Milton Keynes. With a strong commitment to employee growth, a supportive work culture, and a focus on delivering personalised services, you'll have the opportunity to make a meaningful impact in the lives of residents while enjoying a dynamic and varied role. Join us to be part of a team that values your contributions and fosters a sense of belonging in the communities we serve.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (Milton Keynes)
✨Tip Number 1
Get to know the community you're applying to serve! Research Milton Keynes, its neighbourhoods, and the specific challenges residents face. This will help you connect with potential employers and show them you’re genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former Housing Officers on LinkedIn or local community groups. Ask them about their experiences and any tips they might have for standing out in your application process.
✨Tip Number 3
Prepare for interviews by practising common questions related to housing management and customer service. Think of real-life examples where you've handled complex situations, as this will demonstrate your skills and experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re committed to being part of our mission at Stonewater, which is all about making things personal for our customers.
We think you need these skills to ace Housing Officer (Milton Keynes)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about making a difference in the community and supporting our customers.
Tailor Your Experience:Make sure to highlight your relevant experience in housing management or customer-facing roles. We’re looking for specific examples that demonstrate your ability to handle complex situations and manage tenancies effectively.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. Remember, we want to understand how you can contribute to our mission!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Patch
Before the interview, take some time to research Milton Keynes and the specific communities you'll be serving. Understand the local issues, demographics, and any recent developments in housing. This will show your potential employer that you're genuinely interested in the role and ready to engage with residents.
✨Showcase Your Experience
Prepare examples from your past roles that demonstrate your experience in housing management or customer-facing positions. Be ready to discuss how you've handled complex situations, managed tenancies, or resolved disputes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Communication Skills
As a Housing Officer, strong communication is key. Think of instances where you've successfully communicated with diverse groups or resolved conflicts. Highlight your ability to remain calm under pressure and how you adapt your communication style to suit different audiences.
✨Understand the Customer Promise
Familiarise yourself with Stonewater's Customer Promise and be prepared to discuss how you would embody this in your role. Think about how you can make services personal and trauma-informed, and be ready to share ideas on how to improve customer interactions based on your understanding of their needs.
