At a Glance
- Tasks: Manage housing cases and deliver top-notch service to residents.
- Company: Join The Guinness Partnership, a leading affordable housing provider in England.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive team environment.
- Other info: Flexible working model with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing management and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Guinness Partnership is expanding the Housing team and is recruiting a desk‑based Housing Officer to join the team in Milton Keynes on a 12‑month fixed‑term contract. We appreciate that flexibility is important, and so we operate a hybrid working model. You will work in the office for 3 days, with the flexibility to work remotely 2 days per week.
As a Housing Officer, you will deliver the Housing Service in the Guinness Great Service style, for general needs, shared owners and leasehold residents across defined regional patches, achieving positive outcomes for Guinness and our residents. The role supports and coordinates an accessible, visible, and proactive Housing Management service. Your key responsibility is to provide comprehensive case ownership by taking full responsibility for housing management cases from initial enquiry through to resolution, ensuring actions are timely, auditable, and compliant with the RSH Consumer Standards.
What we are looking for
- Experience in housing management within a registered provider of social housing
- Excellent customer service delivery, demonstrating good communication and interpersonal skills
- Highly self‑motivated with the ability to plan and work effectively without high levels of supervision
- Strong resource and time management, and the ability to prioritise, delivering value for money
- Experience of working in a climate of legislative and organisational change
- Proven problem‑solving and decision‑making skills
- Resilient and able to deal with challenging situations and deliver sustainable outcomes
- Comfortable analysing data and concluding with the ability to work with IT systems
- Strong administrative skills, with close attention to detail
Essential qualifications:
- Educated to Level 2 (C+ or 9‑4 GCSE or equivalent) or higher
- CIH Level 3 or working towards
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re‑invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Housing Officer (Desk Based) in Milton Keynes employer: CIH International Housing Group
The Guinness Partnership is an exceptional employer, offering a supportive and flexible work environment in Milton Keynes, where you can thrive as a Housing Officer. With a strong commitment to employee growth and development, we provide opportunities for training and advancement while fostering a culture that prioritises resident satisfaction and community impact. Our hybrid working model ensures a healthy work-life balance, making us a great place to build a meaningful career in housing management.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (Desk Based) in Milton Keynes
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Housing Officer (Desk Based) in Milton Keynes
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at CIH International Housing Group
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from CIH International Housing Group.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show CIH International Housing Group that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
