At a Glance
- Tasks: Support residents with housing management and help them navigate tenancy processes.
- Company: Join Waythrough, a leading mental health and social support charity in England.
- Benefits: Enjoy 27 days annual leave, competitive salary, and a supportive work environment.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Make a real difference in your community and build meaningful relationships.
- Qualifications: Driving license required; passion for helping others is essential.
The predicted salary is between 25110 - 32090 £ per year.
Location: Northwest with regional travel when required
Working Hours: 20 hours per week
Contract type: Permanent
Salary: £25,110 - £32,090 FTE (pro rata based on 20 hours)
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.
Responsibilities
The Housing Officer will be responsible for delivering a broad range of intensive housing management services, with a focus on resident move-ins and tenancy start-up, tenancy sustainment, and move-on, closure, and resettlement processes. You will work collaboratively with colleagues across Waythrough and partner services to ensure residents receive the support they need. The role also contributes to achieving key performance indicators (KPIs), including Tenant Satisfaction Measures, and securing positive outcomes in Tenant Perception Surveys.
Due to the nature of the role, a driving license and access to your own is essential.
Key Duties
- Conduct resident sign-ups, ensuring occupancy agreements, keys, and Resident Handbooks are issued and explained clearly.
- Ensure residents understand their occupancy terms and security of tenure based on their agreement type.
- Use current toolkits, processes, and documentation; ensure outdated materials are discarded.
- Support residents with Housing Benefit and/or Universal Credit claims at sign-up and throughout their tenancy.
- Advise on and assist with property adaptations where applicable.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package: 27 days' annual leave, rising to 32 after 1 year.
Housing Officer in Manchester employer: CIH International Housing Group
Waythrough is an exceptional employer dedicated to making a positive impact in the community, offering a supportive work culture that prioritises employee well-being and professional growth. With a comprehensive benefits package, including generous annual leave and opportunities for career progression, you will be part of a passionate team committed to helping individuals facing challenges related to mental health and housing. Join us in the Northwest and contribute to meaningful change while enjoying a fulfilling work-life balance.
Contact Details:
CIH International Housing Group Recruitment Team
