At a Glance
- Tasks: Help improve income collection and support debt recovery with a proactive approach.
- Company: Join a supportive council team in Maidstone with a focus on community impact.
- Benefits: Enjoy hybrid working, generous leave, pension scheme, and career progression opportunities.
- Other info: Inclusive workplace that values diversity and encourages applications from all backgrounds.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Be positive, adaptable, and possess strong organisational and communication skills.
Income Recovery Officer
We are looking to recruit within our Financial Assessment and Income Unit. The position of Income Recovery Officer is based in Maidstone, and we employ hybrid working – working from home and the office as business needs dictate. Office attendance is required at least once a month after an initial 4‑ to 6‑week in‑person training period.
Responsibilities
- Improve income collection and reduce debt owed to the authority through technical knowledge and a proactive approach.
- Demonstrate compassion and knowledge when working with debtors to ensure recovery is efficient, informative and successful.
- Support the expansion and adaptation of the Financial Assessment and Income Unit to enhance income recovery following non‑payment of an invoice.
Qualifications
- Positive, engaging, adaptable to change and resilient under pressure.
- Excellent organisational, numeracy and communication skills.
- Capacity to work independently and as part of a team.
- Willingness to go the extra mile in a dynamic and developing environment.
Benefits and Working Conditions
- Hybrid working model with flexible location.
- Generous annual leave package.
- Membership of the pension scheme.
- Full training and support, including opportunities for career progression and support to gain relevant qualifications.
Statutory and Compliance
- This post is customer-facing, and the Council has a statutory duty under Part 7 of the Immigration Act (2016) to ensure a command of spoken English/Welsh sufficient for effective performance of the job.
- Basic Disclosure Application to the Disclosure and Barring Service will be required.
Equal Opportunities
KCC is committed to building a workforce that reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and caring responsibilities. We aspire to create an inclusive workplace where everyone can be themselves at work.
Contact Information
For further information, please contact
Emma Colyer – emma.colyer@kent.gov.uk – 030 004 15349
Andrew Bailey‑Chapman – andrew.bailey‑chapman@kent.gov.uk – 030 004 15790
Income Recovery Officer in Maidstone employer: CIH International Housing Group
Porchlight is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals in North Kent. With a strong commitment to employee well-being, we offer generous annual leave, a supportive pension scheme, and access to mental health resources, all within a collaborative and inclusive work culture. Our focus on professional development ensures that our staff have ample opportunities for growth while working in a hands-on role that truly makes a difference in the community.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Recovery Officer in Maidstone
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We think you need these skills to ace Income Recovery Officer in Maidstone
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
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How to prepare for a job interview at CIH International Housing Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with CIH International Housing Group.
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Since this is a full-time position, employers at CIH International Housing Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former CIH International Housing Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
