Sutton Connect Housing Support Coordinator in London

Employer: Sutton Housing Partnership

Location(s): Carshalton, Sutton

Workplace Type: On the road/ In the field

Contract Type: Fixed Term

Length of Employment / Contract End Date: 12 Months

Working Hours: Full Time

Grade: Band 2

Hours Per Week: 36

Salary Range: £31,719 - £34,616

Salary Basis: Per annum

Leave Entitlement: 26 days

Application Deadline: 14/09/2026, 23:55

Anticipated Interview Date(s): WC 28/09/2026

About the Role and our Ideal Candidate:

• Good knowledge and experience of working in a support or similar service.
• Be literate and numerate to a level required to do the job in a professional and accurate manner.
• Competent use of Word, Excel and email.
• Able to write clear detailed reports & update records.
• Able to maintain a calm & professional manner, especially in stressful and difficult situations.
• Efficient use of time and works well in a well-structured way.
• Able and willing to follow procedures.
• Communicate calmly, clearly and appropriately, in person and on the telephone, with a wide variety of vulnerable people, some of whom will have disabilities and the emergency services and other staff.
• Able to work without direct supervision and ensure the task is completed correctly before leaving the site.
• Performs effectively by keeping professional and calm, especially in stressful and difficult situations.
• Shows commitment to the working environment, colleagues, customers and needs of the organisation.
• Knowledge and experience of problem solving and decision making.
• Responds positively to changing business needs and happily adapts behaviours accordingly.
• Takes responsibilities and is accountable for personal behaviours, decisions and effectiveness.
• Consistently works to a high standard and seeks to continually improve.
• Listens, anticipates and seeks to exceed the expectations and needs of our residents.
• Builds and maintains good relationships with customers and colleagues.
• Delivers accurate and clear information via the most appropriate method to ensure complete understanding.
• Encourages the contribution of others and takes their views into account.
• Hold or be able to achieve a level 3 certificate in support/housing.

Desirable:

• Understand the concept of 'person centred' support and how to deliver this support.
• Experience of organising events for diverse customers.
• Experience of using Google (Google Hangouts, documents, mail, sheets).

About Us:

Sutton Connect is a short intervention service and offers essential support to residents aged 55 and over living in the London Borough of Sutton and Sutton Housing Partnership tenancies who wish to maintain independent living in their property, but require additional assistance. We support residents with skill development to help them sustain their accommodation, offering information, guidance, and access to services and activities that will enhance their independence, health and wellbeing.

Our team members consist of a Housing Support Manager, two full-time Coordinators and one part-time coordinator. All members of the team bring a wealth of knowledge and experience around supporting our residents, with Benefit Maximisation and applications, Housing applications, and generally sustaining their tenancies. We work together as a proactive, friendly team and share our experiences, knowledge, and ideas to support the SHP HOME Values, this extends to the Independent Living Team.

Our Offer To You:

Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP's pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems. A good work-life balance is important and our key benefits are:

• Membership of the pension scheme where employees contribute between 5.5% and 12%. Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025.
• Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
• Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
• Employee Benefits to include cycle to work scheme and a range of discounts schemes.
• Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year.
• Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.

Additional Information:

We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from underrepresented groups. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

Important Information - Criminal Records:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children.