Senior Housing Operations Manager in London

Thriving Investments is a socially conscious fund manager focused on the living sector. We invest across a range of housing tenures that deliver market returns to investors alongside meaningful social impact. We currently manage over 5,300 homes representing £1.1bn of assets under management, with ambitious plans to grow to £5bn+ through the launch of new funds and the expansion of existing portfolios.

This role can be based from our London or Bath office, working three days per week on site, with the remaining time working from home. Regular site visits (approximately twice per month) will be required across Gloucestershire and Worcestershire.

We are looking for an experienced, commercially minded General Needs Housing Manager to play a pivotal role in the growth of our For‑Profit Registered Provider, ReSI Homes, supporting the expansion of our portfolio into social and affordable rent as it scales from delivery into long‑term operation. You will lead the end‑to‑end operational housing management of Thriving Investments’ growing general needs portfolio within ReSI Homes – from mobilisation of new homes and onboarding of third‑party managing agents, through to regulatory compliance, customer experience, and performance oversight at scale.

With first homes onboarding from August 2026 and significant growth planned thereafter, you will ensure services are compliant, customer‑focused and effectively mobilised from day one. Operating at the intersection of regulation, operations and commercial delivery, you will work closely with senior colleagues, local authorities and managing agents to ensure services meet the Regulator of Social Housing’s expectations while remaining sustainable and scalable within an investment‑backed environment. This includes ownership of tenancy management arrangements, nominations, data quality, customer standards and performance reporting as the portfolio grows. You will provide operational input into investment decision making to help shape the growing portfolio.

This is a hands‑on, visible role with real accountability, suited to someone confident operating across the full housing management lifecycle and comfortable managing outcomes through partners rather than in‑house teams. It is an opportunity to help shape how general needs housing is delivered within a modern, commercially disciplined Registered Provider.

Essential criteria

• Senior-level experience leading general needs housing management within a regulated social or affordable rent environment, with accountability for portfolio-level service delivery.
• Strong working knowledge of regulatory frameworks and consumer standards, with experience supporting governance, regulatory assurance and audit activity rather than frontline case management.
• Proven experience mobilising and scaling housing portfolios or new developments, including readiness, handover, data quality and customer onboarding.
• Demonstrable experience managing and holding third‑party managing agents to account across performance, compliance, reporting and risk.

Desirable criteria

• Experience working within a For‑Profit Registered Provider or investment‑backed housing model.
• Experience overseeing complaints performance and service standards, including working to the Housing Ombudsman's Complaint Handling Code.

The benefits include a competitive salary, 28 days' annual leave plus bank holidays, car allowance, private pension, bonus scheme, training and development, and additional perks including retail and leisure discounts.

We believe diversity drives innovation and stronger outcomes. We welcome applications from individuals of all backgrounds and are proud to be an equal opportunity employer.