At a Glance
- Tasks: Be the first point of contact for customers, providing support and information.
- Company: Join Sutton Housing Partnership, a leader in social housing.
- Benefits: Enjoy 28 days leave, health cash plan, and professional development opportunities.
- Other info: Inclusive workplace with a commitment to diversity and career growth.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28431 - 30994 £ per year.
Employer: Sutton Housing Partnership
Location(s): Carshalton, Sutton
Workplace Type: On-site Only
Contract Type: Fixed Term
Length of Employment / Contract End Date: 12 Months
Working Hours: Full Time
Grade: Band 1
Hours Per Week: 36
Salary Range: £28,431 - £30,994 per annum
Enhancements/Additional Payments: None
Leave Entitlement: 28 days
About the Role and our Ideal Candidate
- To be the first point of contact for customers and visitors; dealing effectively with customer enquiries.
- Provide accurate information, advice & support to Sutton Connect Clients.
- Provide customers with prompt, professional and accurate information, delivered in a timely, consistent and efficient manner.
- Ensure compliance with policies, processes, performance targets and service standards.
- Manage customer interaction through a customer relationship management system and other in-house systems.
- Produce correspondence as necessary and collate statistical/management Information.
- Liaise with partners and stakeholders, arrange meetings when required and take minutes of meetings.
Qualifications
- Customer Service: Proven experience in providing excellent customer service.
- Procedural Accuracy: Proven ability to follow agreed procedures, work methodically, and accurately record information and data.
- Communication: Demonstrated ability to provide clear and accurate responses to routine customer enquiries through various channels, including digital media, telephone, face-to-face, and in writing.
- Technical Proficiency: Competence in using G Suite.
- Personal Attributes: Must be resilient, solution-focused, and adaptable.
- Administrative Systems: Experience with administrative procedures and systems.
- Social Housing Knowledge: An understanding of the context of social housing.
- Negotiation: Good negotiation skills.
Benefits
- Membership of the pension scheme where employees contribute between 5.5% and 12%. Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025.
- Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
- Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
- Employee Benefits to include cycle to work scheme and a range of discounts schemes.
- Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year.
- Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.
Equal Opportunity Statement
We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible.
Housing Support Administrator Sutton Connect in London employer: CIH International Housing Group
Porchlight is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals in North Kent. With a strong commitment to employee well-being, we offer generous annual leave, a supportive pension scheme, and access to mental health resources, all within a collaborative and inclusive work culture. Our focus on professional development ensures that our staff have ample opportunities for growth while working in a hands-on role that truly makes a difference in the community.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Administrator Sutton Connect in London
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We think you need these skills to ace Housing Support Administrator Sutton Connect in London
Some tips for your application 🫡
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How to prepare for a job interview at CIH International Housing Group
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