At a Glance
- Tasks: Manage housing services and support the community in a defined area.
- Company: MTVH, a forward-thinking housing association with strong values.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Join a dynamic team that values care, collaboration, and innovation.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in social housing and strong customer service skills required.
The predicted salary is between 41237 - 43406 £ per year.
The role is for a skilled and experienced Local Housing Manager, predominantly office based and out on the patch, managing and coordinating excellent housing and estate services within a defined geographical area. The patch is predominantly in Southwark but includes parts of Lambeth and Lewisham.
You will be accountable, customer facing, and representative of MTVH across all tenures including rented, shared ownership, and leasehold customers, although you will be responsible for our rented customers only. Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential.
Participation in local initiatives to support the community is necessary and may involve weekend work, though this is not common. You will seek continuous improvement with a view to providing an excellent service to residents. You will manage our relationship with the Local Authority and other Housing Association partners, being the point of contact for customers regarding complaints, estate services, tenancy management, tenancy enforcement, and lettings management.
What you'll need to succeed:
- Essential car user
- Experience of working in a social housing setting is essential
- Experience of tenancy enforcement and managing a high case load of ASB alongside strong record keeping
- Good working knowledge of housing practice, housing law, and the principles of service charge management
- Ability to adapt and be flexible
- Ability to collaborate, network, and be a strong team player
- Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs
- Experience of excellent administration skills & analysing customer feedback to achieve service improvements
- Attention to detail and accuracy in writing, reporting, and numeracy
- Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
- Ability to self-manage a varied and demanding workload, prioritising and organising
- A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion
- The ability to manage and report on projects against agreed targets
- Must possess excellent office management skills, managing inboxes, keys etc.
- Must be willing to work flexible hours as required
Desirable:
- Housing qualification
To meet our commitment to providing safe, high-quality services to our customers, we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3-year basis and the cost of this service is paid for by MTVH.
Housing Officer -Tenancy & ASB Specialist in London employer: CIH International Housing Group
Porchlight is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals in North Kent. With a strong commitment to employee well-being, we offer generous annual leave, a supportive pension scheme, and access to mental health resources, all within a collaborative and inclusive work culture. Our focus on professional development ensures that our staff have ample opportunities for growth while working in a hands-on role that truly makes a difference in the community.
Contact Details:
CIH International Housing Group Recruitment Team
