At a Glance
- Tasks: Lead and innovate property services to enhance resident experiences across the UK.
- Company: Join MTVH, a leading housing association dedicated to providing homes for all.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving change towards a better future.
- Why this job: Make a real difference in people's lives by improving housing services.
- Qualifications: Extensive leadership experience in property services and a passion for social impact.
The predicted salary is between 80000 - 100000 € per year.
Location: National role with an office base in either London or Nottingham
Salary: Competitive + Benefits
Contract Type: Permanent
Leading high‑performing, resident‑focused property services at scale, Metropolitan Thames Valley Housing (MTVH) is one of the UK’s largest housing associations, owning and managing around 58,000 homes across London, the South East, East Midlands and East of England. Our purpose is clear: everyone should have a home and the chance to live well, guided by our values Dare, Care, Collaborate and Own, and our strategy Serving People Better Every Day.
We are seeking an experienced, values‑led Director of Property Services to join our Property Senior Leadership Team, playing a critical role in the delivery of safe, compliant and resident‑focused services across our national portfolio.
The role:
- Reporting to the Executive Director of Property, the Director of Property Services provides strategic and operational leadership for Property Services across MTVH.
- The role is accountable for the development, delivery and continuous improvement of regional service plans, programmes and performance, ensuring services are high‑performing, resident‑focused and deliver value for money.
- This is a senior leadership role with significant influence across the organisation.
- You will provide visible leadership to large, multi‑disciplinary and geographically dispersed regional teams, working closely with colleagues across Repairs & Service Delivery (Metworks), Asset Management, Compliance and Technical Services, Customer Services and external partners to deliver joined‑up outcomes.
- A key focus of the role is regulatory readiness, including leadership of MTVH’s approach to damp and mould, warm and dry homes, and service quality assurance, alongside effective management of latent defects and compliance obligations.
Key responsibilities:
- Provide strategic and operational leadership across Property Services, ensuring consistent, high‑quality delivery across regions.
- Lead regional teams covering technical advisory, surveying, project management and voids contract delivery.
- Drive strong operational performance, customer satisfaction and continuous improvement aligned to MTVH’s corporate strategy.
- Ensure compliance with all relevant legal, regulatory and policy requirements, including health and safety and building‑related regulation.
- Lead MTVH’s approach to damp, mould and warm, dry homes in partnership with Repairs & Service Delivery and supply chain partners.
- Oversee identification, investigation and resolution of latent defects, managing relationships with developers, contractors and warranty providers.
- Ensure robust governance, risk management, data integrity and performance reporting, including assurance to SLT and Board.
- Embed a positive, inclusive and performance‑focused culture, developing talent and building sustainable leadership capability.
About you:
You will be a credible senior leader with:
- Substantial senior leadership experience in property services, repairs and maintenance within social housing or a comparable regulated environment.
- A proven track record of driving service improvement, transformation and improved customer outcomes.
- Strong commercial, contract and health and safety capability across building services and repairs delivery.
- Confident working with experienced senior leaders, able to influence, challenge and hold others to account while maintaining strong, collaborative relationships.
- Experience leading large, geographically dispersed, multi‑disciplinary teams.
- Strategic leadership skills, with the ability to align teams to organisational priorities and deliver change at pace.
- Degree‑level education or equivalent professional qualifications (e.g. RICS, MCIOB, CIH) or demonstrable equivalent experience.
This is a pivotal leadership opportunity in an organisation with genuine scale, ambition and social purpose. You will help shape how property services are delivered now and into the future, directly impacting residents’ homes, safety and experience, while supporting MTVH’s wider transformation journey to 2030.
Director of Property Services in London employer: CIH International Housing Group
Metropolitan Thames Valley Housing (MTVH) is an exceptional employer, offering a dynamic work environment where values such as Dare, Care, Collaborate, and Own are at the forefront of our mission to provide safe and compliant housing for all. With a strong focus on employee growth and development, we empower our leaders to drive service improvement and innovation across our national portfolio, ensuring that every team member plays a vital role in enhancing resident experiences. Located in vibrant cities like London and Nottingham, MTVH provides a supportive culture that champions inclusivity and performance, making it an ideal place for passionate professionals seeking meaningful and rewarding careers in property services.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Director of Property Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching MTVH's values and recent projects. Show us how your experience aligns with our mission of serving people better every day. Tailor your responses to highlight your leadership skills and commitment to resident-focused services.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your strategic vision for property services and how you can drive improvement at MTVH.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and making a difference in the housing sector.
We think you need these skills to ace Director of Property Services in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Director of Property Services role. Highlight your leadership experience in property services and how it connects to MTVH's values.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use quantifiable results to demonstrate how you've driven service improvement and customer satisfaction in previous roles. This will help us see the impact you can bring to MTVH.
Be Authentic:Let your personality shine through in your application. We value authenticity, so share your passion for social housing and how your values align with ours. This is your chance to show us why you’re the right fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Before the interview, dive deep into Metropolitan Thames Valley Housing's mission and values. Understand their focus on resident satisfaction and how they approach property services. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've led teams in the past, especially in property services or similar environments. Highlight your experience in driving service improvement and managing large, multi-disciplinary teams. This will demonstrate your capability to lead effectively at a senior level.
✨Be Ready for Scenario Questions
Expect questions about handling challenges like damp and mould issues or compliance obligations. Think through potential scenarios and how you would address them, showcasing your strategic thinking and problem-solving skills. This will illustrate your readiness for the complexities of the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about MTVH's future plans for property services or how they measure success in resident satisfaction. This shows your engagement and interest in contributing to their mission.
