Assistant Private Sector Housing Officer LBHF624128 in London

Job Details

Salary range: £42,912 – £44,235 per annum

Work location: 145 King Street, Hammersmith, London W6 9XY

Hours per week: 36

Contract type: Permanent

Closing date: 29 June 2026

Interview date: 8 July 2026

Contact details for informal discussion: Gary Vickers, PRS Manager – Email:

About the role

Within the Housing & Neighbourhoods department, the Private Sector Housing Service is undergoing a major transformation to become more proactive, tenant-focused and intelligence-driven. This entry‑level role is designed to give the successful candidate a breadth of experience across diverse workstreams, while ensuring an effective triage and resolution of complaints from residents and members.

Responsibilities

• Operate an effective triage of complaints from residents and members and allocate the investigation of these complaints to the team.
• Act as the first point of contact for complaints about disrepair, licensing, unlawful eviction and harassment from tenants in the Private Rented Sector.
• Engage in all of the varied workstreams carried out by the team, offering reasonable assistance to officers to support their duties efficiently.
• Promote the service across the Council and develop partnerships with colleagues in Homelessness, Housing Options, and Tenancy Sustainment services.
• Deliver a successful front‑line, residents‑facing service, attending the office during normal office hours and responding to same‑day complaints received through the Call Centre, the dedicated Private Sector Housing email box, and personal callers at reception.

EEO Statement

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment and will ensure that our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

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