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- Tasks: Engage with residents to ensure quality housing improvements and support throughout the process.
- Company: Join a dedicated Housing Quality team focused on resident involvement and advocacy.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with a focus on health, safety, and continuous improvement.
- Why this job: Make a real difference in residents' lives while enhancing your skills in a collaborative environment.
- Qualifications: Strong communication skills and a passion for resident engagement are essential.
The predicted salary is between 30000 - 40000 £ per year.
About the role
Are you passionate about putting residents at the heart of housing investment? Join our Housing Quality team and play a key role in shaping how homes and neighbourhoods improve. You’ll work closely with tenants, colleagues and contractors to influence repairs, major works, new builds and regeneration—making sure quality, communication and customer experience never slip. If collaboration, impact and meaningful engagement motivate you, we’d love to hear from you today.
About you
- A strong passion for resident involvement, advocacy and inclusive engagement, ensuring tenant voices influence investment decisions.
- Excellent communication and liaison skills, confident working with residents, contractors, councillors and multi-disciplinary teams.
- A customer-focused, empathetic approach, with the ability to support residents through disruption, complaints and individual needs.
- Proven quality assurance and attention to detail, ensuring works meet standards, expectations and deliver long-term benefit.
- Strong organisation, reporting and coordination skills, able to manage events, visits, monitoring, performance data and feedback.
- Commitment to health and safety, equality and continuous improvement, with a proactive, solutions-focused mindset.
What you will do
- Act as the key link between residents, housing teams and contractors, ensuring resident liaison requirements are met throughout investment programmes.
- Promote and support resident engagement, organising events, open days, consultations and training to enable meaningful participation.
- Communicate clearly and proactively with tenants and residents before, during and after works, managing expectations and access arrangements.
- Support residents through improvement works, resolving issues and complaints with empathy and coordinating with relevant teams and agencies.
- Quality‑assure works and aftercare, gathering feedback, monitoring satisfaction and using resident experience to inform service improvements.
This position has a requirement for a Standard DBS Check.
Quality Assurance Officer in Llandrindod Wells employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer in Llandrindod Wells
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. The more you engage, the better your chances of landing that Quality Assurance Officer role.
✨Tip Number 2
Show off your communication skills! When you get the chance to chat with potential employers, be sure to highlight your experience in liaising with residents and contractors. Make it clear that you can bridge gaps and ensure everyone’s voice is heard.
✨Tip Number 3
Prepare for interviews by practising common questions related to quality assurance and resident engagement. Think about real-life examples where you've made a difference and be ready to share those stories!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who want to make a difference in housing quality. Your next opportunity could be just a click away!
We think you need these skills to ace Quality Assurance Officer in Llandrindod Wells
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for resident involvement and advocacy right from the start. Share specific examples of how you've engaged with communities or improved customer experiences in your previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that align with the job description. We want to see how your background fits into our Housing Quality team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your ideas and experiences, as we value excellent communication skills in this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Residents
Before the interview, take some time to research the community and the residents you’ll be working with. Understanding their needs and concerns will help you demonstrate your passion for resident involvement and advocacy during the interview.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with diverse groups in the past. Whether it’s resolving complaints or coordinating with contractors, being able to articulate your experiences will highlight your excellent communication and liaison skills.
✨Emphasise Quality Assurance Experience
Be ready to discuss specific instances where you ensured quality in previous roles. Highlight your attention to detail and how you’ve contributed to projects meeting standards and expectations, as this is crucial for the role.
✨Demonstrate a Solutions-Focused Mindset
Think of examples where you faced challenges and how you approached them with a proactive attitude. Showing that you can think on your feet and come up with solutions will resonate well with the interviewers looking for continuous improvement.