Accommodation Officer in Leicester

Do you enjoy supporting people? Are you looking for a new exciting challenge in 2026 where no two days are the same? We're currently recruiting a full-time, permanent vacancy for Accommodation Officers who will play a key role in providing safe emergency temporary accommodation to a vulnerable and chaotic single homeless cohort within the framework of Leicester City Council's Homelessness Strategy.

You'll form part of a 19-person team providing temporary accommodation to single homeless individuals and childless couples. This is a full-time, permanent position based at the Dawn Centre, working an average of 37 hours per week on a 12-hour shift pattern. The service operates 24 hours a day, 365 days a year, meaning shifts include days, nights, weekends and bank holidays. The shift pattern provides the benefit of working fewer days per week while enjoying longer periods off between shifts. We have several significant projects in the pipeline making this a very exciting time and opportunity to join the Dawn Centre team.

What you'll be doing

• Undertaking the interviewing, admission, and induction of individuals who use the service on arrival at the Dawn Centre.
• Overseeing the maintenance, security and infrastructure of the Dawn Centre and undertaking domestic duties when required.
• Conducting regular welfare checks to ensure the well-being of our individuals.
• Dealing with challenging incidents and resolving conflict, often in sensitive situations whilst maintaining order in accordance with Dawn Centre protocols.
• Maintaining up-to-date and accurate records using the Microsoft Office package and internal databases.

What you'll need

• A motivation for making a positive difference within the community.
• Comfort in building relationships with individuals from a wide range of backgrounds, often during periods of crisis or uncertainty.
• Ability to communicate with empathy, professionalism and respect.
• Experience from housing, support work, social care, customer service, healthcare, security, hospitality or another people-focused environment.
• Confidence to manage challenging situations, make sound decisions and remain calm under pressure.
• Strong organisational skills and the ability to work effectively as part of a team.
• A commitment to providing a safe, welcoming and supportive environment for everyone who accesses the service.

As this role involves working with vulnerable adults, successful applicants will be subject to pre-employment checks, including an enhanced DBS check and satisfactory references.

What we can offer you

• The satisfaction of helping to improve thousands of lives across Leicester.
• A work environment that encourages a healthy work/life balance.
• Generous annual leave.
• Membership of the Local Government Pension Scheme.
• The option of flexible working.
• A chance to develop your skills and expertise with a variety of training and development opportunities.
• Flexible benefits, including discounts on city buses and trains.

Join us. We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease; make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, look at the 'our approach to recruitment' page. If you'd like to have a chat before applying, feel free to contact Lee Elliott.