At a Glance
- Tasks: Engage with residents and housing associations about refurbishment projects across North Yorkshire.
- Company: Connollys, a family-oriented construction refurbishment company.
- Benefits: Attractive rewards package, including pension, generous holidays, and training opportunities.
- Other info: Join a supportive team with a commitment to equal opportunities for all.
- Why this job: Make a difference in your community while developing valuable communication and problem-solving skills.
- Qualifications: Strong communication skills, IT proficiency, and a full clean driving licence required.
The predicted salary is between 30000 - 40000 € per year.
We are looking for Resident Liaison Officers / Tenant Liaison Officers with a social housing background to join our team at Connollys. The role involves liaising with residents and housing associations regarding refurbishment works across North Yorkshire, including Bradford, Halifax, Leeds, and Huddersfield.
Connolly is a leading construction refurbishment company, guided by family values. We provide housing services to local authorities and housing associations throughout the Northwest, North Wales, and West Yorkshire, specialising in kitchen and bathroom refurbishments.
Responsibilities
- Liaising with residents about the works being undertaken on their property
- Contacting neighbourhood housing associations and establishing working relations with them
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitoring customer complaints and resolving any potential issues
- Monitoring customer satisfaction
Qualifications
- Excellent communication and problem‑solving skills with strong interpersonal abilities
- Confident, polite, and courteous in all communications and relationship building with residents, clients, and site operatives
- Ability to work independently and as part of a team
- Excellent organisational skills and a strong work ethic
- Good IT skills with competency at Microsoft Word and Excel
- Full clean driving licence
Benefits
We offer an attractive rewards package that includes a comprehensive pension, generous holiday entitlement, and additional benefits such as training and development.
Equal Opportunities
We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief, or sexual orientation.
Resident Liaison Officer in Leeds employer: CIH International Housing Group
At Connollys, we pride ourselves on being an excellent employer, offering a supportive work culture that values family principles and community engagement. Our Resident Liaison Officers enjoy a comprehensive benefits package, including a robust pension scheme and generous holiday entitlement, alongside ample opportunities for professional development in the thriving regions of North Yorkshire. Join us to make a meaningful impact in social housing while working in a collaborative environment that prioritises employee satisfaction and growth.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Connollys and understand their values and projects. Be ready to discuss how your experience aligns with their mission, especially in liaising with residents and handling complaints.
✨Tip Number 3
Show off your communication skills! During interviews or networking events, practice articulating your thoughts clearly and confidently. Remember, being polite and courteous goes a long way in this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t miss out on that chance!
We think you need these skills to ace Resident Liaison Officer in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in social housing and any relevant skills. We want to see how your background aligns with the role of a Resident Liaison Officer, so don’t hold back!
Show Off Your Communication Skills:Since this role is all about liaising with residents and housing associations, it’s crucial to showcase your excellent communication abilities. Use clear and concise language in your application to demonstrate your interpersonal skills.
Highlight Problem-Solving Experience:We love candidates who can think on their feet! Include examples of how you've successfully resolved issues in previous roles. This will show us that you have the problem-solving skills we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with the social housing sector, especially in North Yorkshire. Brush up on Connolly's projects and values so you can show how your experience aligns with their mission.
✨Showcase Your Communication Skills
Since this role is all about liaising with residents and housing associations, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully resolved issues or built relationships, and be ready to share them during the interview.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a resident complaint or chairing a tenant forum meeting. Practise your responses to these scenarios, focusing on your problem-solving abilities and how you would ensure customer satisfaction.
✨Dress the Part and Be Polite
First impressions matter! Dress smartly and maintain a polite, courteous demeanour throughout the interview. Remember, you're not just showcasing your skills; you're also demonstrating how you'd interact with residents and clients in the role.
