At a Glance
- Tasks: Support communities by managing housing and building strong relationships with residents.
- Company: Leeds Federated, a purpose-driven housing association.
- Benefits: Flexible hours, health benefits, generous holiday, and pension scheme.
- Other info: Join a mission-driven team with opportunities for career growth.
- Why this job: Make a real difference in people's lives through quality housing support.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect.
What you'll do:
- Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
- Provide support that recognises and responds to the needs of individuals and communities
- Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
- Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
- Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
- Let empty homes within our guidelines of creating sustainable communities
- Collaborate with internal teams and external agencies to improve community wellbeing
- Use feedback and performance data to drive service improvements and customer satisfaction.
What we’re looking for:
- Proven experience in housing management and/or delivering care and support services
- A confident communicator with a customer‑focused mindset
- Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
- Able to navigate computer‑based systems
- Committed to continuous improvement and delivering high‑quality outcomes
- Holder of a valid UK driving licence
- Able to travel and work from various locations as required
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!
Benefits:
- Flexible working hours and options for home working
- Healthshield health benefits scheme
- Enhanced maternity, paternity and adoption pay
- 30 days holiday (plus bank holidays)
- Occupational pension scheme
Neighbourhood Officer in Leeds employer: CIH International Housing Group
Leeds Federated is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on community wellbeing, the company offers flexible working hours, generous holiday allowances, and a comprehensive health benefits scheme, ensuring that staff can thrive both personally and professionally. As a Neighbourhood Officer, you will have the opportunity to make a meaningful impact in the lives of residents while benefiting from continuous growth and development within a purpose-driven organisation.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leeds Federated. Understand their mission and values, and think about how your experience in housing management aligns with what they stand for. This will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! As a Neighbourhood Officer, you'll need to be a confident communicator. Try role-playing common interview questions with a friend or family member to get comfortable expressing your thoughts clearly and effectively.
✨Tip Number 3
Showcase your problem-solving abilities! Be ready to share examples of how you've handled customer enquiries or tenancy issues in the past. Highlighting your ability to resolve conflicts and improve customer satisfaction will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Officer in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Neighbourhood Officer role. Highlight your experience in housing management and how it aligns with our mission at Leeds Federated. We want to see how you can help us make a difference!
Showcase Your Communication Skills:As a Neighbourhood Officer, you'll be the main point of contact for our customers. Use your application to demonstrate your confident communication style and customer-focused mindset. Share examples of how you've built strong relationships in previous roles.
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application is free from typos and errors. We appreciate candidates who take the time to present their information clearly and accurately, reflecting the high standards we uphold at Leeds Federated.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our organisation there!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you brush up on your housing management knowledge. Understand the key responsibilities of a Neighbourhood Officer and be ready to discuss how your experience aligns with the role. Familiarise yourself with Leeds Federated's mission and values, as this will show your genuine interest in the organisation.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, you'll need to communicate effectively with customers and colleagues. Prepare examples of how you've successfully built relationships in previous roles. Think about times when you resolved conflicts or handled difficult situations, and be ready to share those stories.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've tackled challenges in housing management or customer service. Think of specific instances where you took ownership of an issue and resolved it efficiently. This will highlight your proactive approach and commitment to high-quality outcomes.
✨Ask Thoughtful Questions
Interviews are a two-way street, so come armed with questions that show your interest in the role and the company. Ask about the team dynamics, community initiatives, or how they measure customer satisfaction. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
