At a Glance
- Tasks: Lead a team to enhance rent performance and ensure customer satisfaction.
- Company: Join a forward-thinking organisation focused on social housing excellence.
- Benefits: Competitive salary, generous leave, agile working, and development opportunities.
- Other info: Empowerment and support from a dedicated leadership team.
- Why this job: Shape the future of rent management and make a real difference for customers.
- Qualifications: Experience in social housing and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
We're looking for an experienced Housing Manager to lead our rent function and raise the bar on performance, compliance, and customer outcomes. This is an important leadership role for a subject matter expert in social housing. We’re looking for someone who understands the complexities of rent debt management, rent setting, debt performance, housing law and regulatory expectations, and can confidently lead a team to deliver outstanding results.
What you’ll be accountable for:
- Leading a team of rent officers – driving high performance and ensuring excellent customer satisfaction.
- Providing expert oversight – ensuring full compliance with rent policy, regulatory standards, and legislation.
- Improving performance – using data and insight to challenge, innovate, and continuously improve service delivery.
- Developing a high‑performing team – coaching and empowering colleagues to deliver excellent outcomes.
- Handling complexity – supporting the resolution of escalated and complex rent‑related cases.
- Shaping strategy delivery – working closely with the Operations Manager to deliver our vision, Housing Made Simple, with a focus on simplicity, compliance, and customer experience.
This role is about more than management – you will set standards, drive accountability, and embed a performance‑focused culture.
What we’re looking for:
- Experience in social housing rent debt collection, with strong technical knowledge of housing law and best practice.
- A track record of leading high‑performing teams and improving service outcomes.
- Proven ability to drive performance through data, insight, and accountability.
- Confidence to act as a recognised expert and decision‑maker in complex rent matters.
- Experience delivering continuous improvement and influencing wider organisational direction.
- Strong coaching and leadership skills, with the ability to challenge, support, and develop others.
Essential:
- Social housing experience in a rents or income‑focused role.
- Full UK driving licence.
- GCSE (or equivalent) and willingness to work towards CIH Level 4 (if not already held).
The difference you’ll make:
This is your opportunity to own and shape a core service, influence how rent debt is managed across the organisation, and ensure we deliver a service that is compliant, efficient, and genuinely works for our customers.
What we can offer:
- A competitive salary of £47,917.60 per annum and a benefits package that includes:
- 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
- Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
- Death in Service Benefit.
- Company Sick Pay.
- An agile working environment to achieve a healthy work/life balance.
- Opportunities for development (including apprenticeships, our Academy, and various training options).
- Health and well‑being programs and initiatives.
- Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
- A Leadership Team that inspires, develops, and supports you.
Lead Housing Rent & Performance Manager employer: CIH International Housing Group
As a leading employer in the social housing sector, we pride ourselves on fostering a dynamic and supportive work culture that prioritises employee growth and well-being. With a competitive salary and an extensive benefits package, including generous annual leave and professional development opportunities, we empower our team to excel in their roles while maintaining a healthy work-life balance. Join us in shaping a service that truly makes a difference for our customers, backed by a leadership team dedicated to your success.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead Housing Rent & Performance Manager
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like CIH International Housing Group, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like CIH International Housing Group and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Lead Housing Rent & Performance Manager
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for CIH International Housing Group and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at CIH International Housing Group
✨Get to Know Public Sector Values
Before your interview with CIH International Housing Group, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for CIH International Housing Group.
