At a Glance
- Tasks: Deliver high-quality training and support for staff development in patient transport services.
- Company: Join G4S, a leading non-emergency patient transport provider in the UK.
- Benefits: Enjoy a competitive salary, pension scheme, life assurance, and subsidised healthcare.
- Other info: Be part of a supportive team focused on professional growth and service improvement.
- Why this job: Make a real difference by empowering staff to provide excellent patient care.
- Qualifications: Experience in learning and development with a passion for mentoring and training.
The predicted salary is between 31000 - 31000 € per year.
Patient Transport Services (PTS) Gravesend, DA11 9GN
£31,000.00 per annum
Full Time, Permanent
Excellent Company benefits including Contributory Pension, G4S Life Assurance Scheme, Employee Assistance Programme and subsidised Healthcare Plan
About Us
G4S Patient Transport Services (PTS) is one of the UK's largest Non‑Emergency Patient Transport providers, carrying out over 350,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high‑quality patient‑centric transport.
About the Role
The Learning and Development Officer/Specialist role is a pivotal position in the development of all G4S PTS staff. This role will be responsible for delivering high‑quality training programs covering inductions, continuing professional development and programmes designed to support other areas of the G4S network. As an experienced Learning and Development Officer, you will be responsible for ensuring that the training delivery meets high‑quality standards to equip staff with the necessary knowledge and skills to provide excellent service, safety, and a patient‑centred approach.
Key Responsibilities
- Provide continuing and ongoing support to staff members throughout their careers, enabling their continued professional development.
- Facilitate educational support, mentorship, and feedback to all staff.
- Enable and facilitate G4S staff to deliver high‑quality pre‑hospital patient care by providing innovative, efficient and effective in‑house development, training and education.
- Promote high‑quality patient care by being an advocate for G4S core values.
- Participate in the development and implementation of service improvement, research and policies, promoting G4S PTS strategic objectives and supporting specific initiatives.
- Participate in the delivery of key objectives as defined by clinical governance / Health and safety legislation and wider legislative bodies.
- Undertake and facilitate additional ad‑hoc training as directed.
- Gather information from and provide detailed feedback to staff where necessary to promote a change in behaviour, including communication, discussion and action planning with learners and staff.
- Facilitate the learning and development of staff identified as requiring remedial support in a manner that challenges poor performance and empowers individuals to achieve their potential.
- Act as a positive role model, encouraging transparency and support in an open and honest culture where staff feel able to challenge poor practice and suggest improvements to service delivery and patient care.
- Maintain standards of personal and professional development.
- Deliver all training packages in accordance with awarding body guidelines.
- Maintain accurate training records in accordance with G4S PTS guidelines.
- Play an active role in suggesting course content utilising aids to assist the learning process.
Learning and Development Officer in Kent employer: CIH International Housing Group
G4S Patient Transport Services (PTS) is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Learning and Development Officer in Gravesend, you will benefit from comprehensive training programmes, a contributory pension, and a range of health benefits, all while contributing to the vital service of patient transport for the NHS. Join a dedicated team where your efforts directly enhance the quality of care provided to patients, making a meaningful impact in the community.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Learning and Development Officer in Kent
✨Tip Number 1
Network like a pro! Reach out to current employees at G4S PTS on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching G4S PTS's values and recent initiatives. Show us how your skills align with our mission to provide high-quality patient care, and you'll stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll present your experience and passion for learning and development.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Learning and Development Officer in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Learning and Development Officer role. Highlight your relevant experience in training and development, and don’t forget to showcase any specific achievements that align with G4S PTS's values.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about patient transport services and how your skills can contribute to high-quality patient care. Keep it engaging and personal!
Showcase Your Training Experience:In your application, be sure to detail your experience in delivering training programmes. Mention any innovative methods you've used and how they’ve positively impacted staff performance and patient care.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the G4S PTS team!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you understand the role of a Learning and Development Officer in a patient transport context. Familiarise yourself with G4S PTS's core values and how they relate to training and development. This will show that you're not just interested in the job, but also in the company’s mission.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully delivered training or supported staff development. Be ready to discuss how you’ve handled challenges in training delivery or how you’ve empowered individuals to improve their performance. This will demonstrate your practical experience and problem-solving skills.
✨Show Your Passion for Patient Care
G4S PTS is all about high-quality patient care, so express your commitment to this during the interview. Share your thoughts on how effective training can enhance patient experiences and outcomes. This will resonate well with the interviewers and align with their values.
✨Ask Thoughtful Questions
Prepare some insightful questions about the training programmes and development opportunities at G4S PTS. This shows that you’re genuinely interested in the role and eager to contribute to the team. It also gives you a chance to assess if the company culture aligns with your values.
