At a Glance
- Tasks: Help residents with housing and welfare benefits, ensuring they get the support they need.
- Company: Join Babergh and Mid Suffolk District Councils, dedicated to building vibrant communities.
- Benefits: Enjoy generous leave, a competitive pension, wellbeing support, and flexible working options.
- Other info: Flexible hybrid working arrangements and great opportunities for personal development.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Relevant qualification or experience in housing, debt management, and empathy for clients.
The predicted salary is between 37280 - 44075 £ per year.
Babergh and Mid Suffolk District Councils
Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
Salary: £37,280 - £44,075 per annum (pro rata for part time)
Hours: Full Time, 37 hours per week
Contract: Permanent
This role is open to full time, part time, and job share applications, all of which will be assessed equally.
Join our team. We are looking for an Income Officer to join our Tenant Services team. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role:
- You will join a dedicated team of income officers with responsibility for collecting Housing Revenue Account income.
- Deliver a detailed range of housing and welfare benefits advice to customers, considering individual needs and relevant legislation, the policies and procedures of the council and identify appropriate solutions/support available where necessary.
- Use appropriate enforcement powers to recover outstanding debt.
- Work collaboratively with other services, teams and partners to ensure income to the Housing Revenue Account is maximised and tenants have access to all available advice and appropriate support required to sustain their tenancies.
About you:
- The ideal candidate will have a relevant qualification at NVQ4/HNC/degree or equivalent knowledge gained through experience of working within housing or a housing related field.
- You will also demonstrate experience in debt case management and tenancy enforcement within a housing environment including preparing cases for court and representing the council in court providing assistance and advice, and show understanding and empathy with people facing personal difficulties.
- Problem solving, demonstrating a proactive approach.
About us:
At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.
We believe that the heart of Suffolk is an incredibly special place to live and work, with:
- 60 conservation areas
- Two National Landscapes
- Many picturesque market towns
It is no surprise we are ranked among the top 50 places to live in the UK.
Benefits:
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
For more information, visit our Employee Benefits page.
Our ways of working:
We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
For more information:
For an informal discussion or to learn more about hybrid working for this role, please contact Polly Bearman by either calling 01473 296422 or emailing polly.bearman@baberghmidsuffolk.gov.uk
Please read the Job Description and Person Specification before applying for this job opportunity.
Closing date: 5 pm, 4 September 2026.
Income Officer in Ipswich employer: CIH International Housing Group
Porchlight is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals in North Kent. With a strong commitment to employee well-being, we offer generous annual leave, a supportive pension scheme, and access to mental health resources, all within a collaborative and inclusive work culture. Our focus on professional development ensures that our staff have ample opportunities for growth while working in a hands-on role that truly makes a difference in the community.
Contact Details:
CIH International Housing Group Recruitment Team
