At a Glance
- Tasks: Manage sheltered housing and provide support to older and vulnerable people.
- Company: Join Orbit, a leading developer of affordable housing in the UK.
- Benefits: Flexible working, professional development, and wellbeing programmes.
- Other info: Inclusive culture with opportunities for career growth and training.
- Why this job: Make a real difference in people's lives while building thriving communities.
- Qualifications: Strong communication skills and experience with older or vulnerable groups.
The predicted salary is between 30000 - 40000 £ per year.
We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people.
The role is to effectively and professionally manage sheltered housing in line with Orbit's policies and procedures. To provide high quality housing related support to older and vulnerable people, promoting independence and providing a safe and secure environment for our customers to live in. To be the advocate for sheltered housing and promote the service with internal teams and external stakeholders. This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you'll achieve:
- Responsible for maintaining H&S requirements in accordance with H&S policies and specific risk assessments.
- Responsible for ensuring all administration is efficiently and effectively completed in accordance with Orbit's policies, procedures and practices.
- Manage the voids within the scheme to ensure they are let as quickly as possible to a suitable applicant, so as to reduce the void loss.
- Responsible for making sure new customers are inducted and welcomed to the scheme, so they understand how the services operate.
- Develop and maintain professional relationships with customers and ensure adhering to code of conduct and professional boundaries.
What you’ll bring:
Essential skills:
- Listens and develops a clear understanding of situations/issues/queries, to resolve matters.
- Competent user of ICT, with the ability to send emails, compose and print letters, complete online forms and be able to use in-house IT packages such as Microsoft Word, Outlook and Excel.
- Knowledge and/or experience of the issues faced by older people or vulnerable groups.
- Able to build and maintain professional relationships with customers.
- Effective problem solving and negotiating skills.
Desirable skills:
- CIH level 2 or 3 in Housing Practice, equivalent qualification or the desire to undertake a professional qualification.
Why Orbit?
Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:
- A rewarding experience that works for you: We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
- A place to progress: From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills.
- A purpose to feel proud of: We’re proud to make a difference to people together. We’re values‑driven with a commercial focus on performance – because the more profit we make, the more we can achieve for people.
How we hire:
- Online application
- Interview(s)
- Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Independent Living Scheme Officer employer: CIH International Housing Group
At Orbit, we are dedicated to building thriving communities and providing affordable housing, making us an exceptional employer for those passionate about social impact. Our inclusive work culture prioritises employee wellbeing with flexible working options and comprehensive training programmes, ensuring that every team member has the opportunity to grow and develop their career. Join us in making a meaningful difference in the lives of over 100,000 customers, where your contributions truly matter and are celebrated.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Independent Living Scheme Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with older and vulnerable groups. Attend local events or join online forums to connect with potential colleagues and learn about opportunities that might not be advertised.
✨Tip Number 2
Prepare for your interview by researching Orbit's values and mission. Understand how they align with your own beliefs about community and support. This will help you articulate why you're a great fit for the Independent Living Scheme Officer role.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've successfully navigated challenges, especially in housing or support roles. This will demonstrate your ability to handle the responsibilities of the job effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission to create thriving communities.
We think you need these skills to ace Independent Living Scheme Officer
Some tips for your application 🫡
Show Your Passion for Community:When you're writing your application, let your passion for building thriving communities shine through. We want to see how you believe in making a difference for older and vulnerable people, so share any relevant experiences or motivations that drive you.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to housing support and customer relationships. We appreciate a well-structured application that’s easy to read!
Highlight Relevant Skills:Make sure to emphasise your ICT skills and any experience you have with older people or vulnerable groups. We’re looking for candidates who can effectively manage administration tasks and build professional relationships, so don’t hold back on showcasing these abilities.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Before the interview, make sure you understand Orbit's mission and values. Familiarise yourself with the challenges faced by older and vulnerable people in housing. This will help you demonstrate your commitment to promoting independence and providing a safe environment.
✨Showcase Your Skills
Be ready to discuss your experience with ICT and how you've used it in previous roles. Prepare examples of how you've effectively communicated with customers and resolved issues, as these are key skills for the Independent Living Scheme Officer position.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use active listening skills to show that you understand their questions and concerns. This will reflect your ability to develop professional relationships with customers.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and Orbit's approach to community building. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it demonstrates your proactive attitude!
