At a Glance
- Tasks: Support older adults in independent living schemes and ensure their wellbeing.
- Company: Join Abri, a leading housing provider dedicated to community and customer care.
- Benefits: Enjoy 28 days holiday, flexible working, and a generous pension scheme.
- Other info: Embrace an inclusive culture with opportunities for personal development.
- Why this job: Make a real difference in people's lives while building meaningful connections.
- Qualifications: Excellent communication skills and a full driver’s licence required.
The predicted salary is between 30000 - 40000 £ per year.
Your new role
Are you friendly, highly motivated, and flexible? Do you have excellent customer service skills and go above and beyond for your customers? If so, we'd love to hear from enthusiastic professionals who have a genuine passion for doing a job well and making a real difference in people's lives. We're always on the lookout for Independent Living Partners across Hampshire, Berkshire, London and Somerset, and we're confident there will be plenty of opportunities for you here at Abri.
Our Independent Living Partners act as the first point of contact for customers living in our Independent Living schemes, which are designed for adults aged 55 and over. They play a key role in ensuring our housing‑related services are delivered to a high standard. The role is varied, ranging from completing tasks to ensure our schemes are safe, secure and compliant, to checking in on customer wellbeing, dealing with tenancy matters, and hosting community catch‑ups to bring customers together. No two days are the same when you work in our communities. Working directly within our Independent Living schemes, you'll play an integral role in building trusted, meaningful connections with our customers.
We are looking for people who have excellent communication skills, hold a full driver’s licence and have access to their own vehicle, are flexible with travel requirements, and can demonstrate a good understanding of the needs of older people – most importantly, promoting their independence.
Who we are
Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive.
What does that look like in real terms?
- We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
- We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most.
- We're investing in our communities, to address local issues and create opportunities for everyone.
As we grow, we're re‑establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
What you can expect
- 28 days holiday + the opportunity to buy and sell holiday
- Generous pension scheme with contributions up to 10%
- Money off tons of high street and online retailers
- Life assurance of 5x your annual salary
- Generous parental and family leave
- Health and wellbeing packages
- Electric car scheme
- Personal development opportunities
- Colleague recognition scheme
- Flexible working
- Free eye tests
- Cycle to Work scheme
About you
We've all got different backgrounds, strengths and experiences. But we share the same values. It's these shared values that bring us together as one team. Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.
We also expect our colleagues to share Abri's commitment to safeguarding and promoting the welfare of children, young people and adults. If you share our values and want to make a real difference in the world, you're on to a winner and we'd love to hear from you!
Be yourself
We're committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.
Flexible working
We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can't promise to give you exactly what you want, but we do promise to consider it fully.
Independent Living Partner - Expression of Interest employer: CIH International Housing Group
Abri is an exceptional employer dedicated to making a meaningful impact in the lives of older adults across Hampshire, Berkshire, London, and Somerset. With a strong commitment to employee wellbeing, we offer generous benefits including 28 days holiday, a robust pension scheme, and personal development opportunities, all within a supportive and inclusive work culture that values flexibility and collaboration. Join us to be part of a team that not only prioritises customer service but also fosters personal growth and community engagement.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Independent Living Partner - Expression of Interest
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Abri. Understand their values and mission, especially how they support independent living for older adults. This will help you connect your passion for customer service with their goals.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show your flexibility! Highlight your willingness to travel and adapt to different situations. This role requires a lot of variety, so being open to change will definitely work in your favour.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Abri. Don’t miss out on the chance to make a real difference!
We think you need these skills to ace Independent Living Partner - Expression of Interest
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm shine through! We want to see your genuine passion for making a difference in people's lives, especially for our older customers. Share any relevant experiences that highlight your commitment to excellent customer service.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Independent Living Partner. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework and are serious about joining our team!
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique experiences and perspectives that make you a great fit for our inclusive culture at Abri. Remember, we want to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Audience
Before the interview, take some time to research Abri and their values. Understand their commitment to providing quality housing and community support for older adults. This will help you tailor your responses to show how your skills and experiences align with their mission.
✨Showcase Your Customer Service Skills
Since the role involves excellent customer service, prepare specific examples from your past experiences where you went above and beyond for customers. Highlight situations where you made a real difference in someone's life, as this will resonate well with the interviewers.
✨Demonstrate Flexibility and Motivation
Be ready to discuss your flexibility in travel and working hours, as well as your motivation for wanting to work in this role. Share stories that illustrate your adaptability and enthusiasm for helping others, especially older adults, to promote their independence.
✨Ask Thoughtful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, community initiatives, or how Abri measures success in their Independent Living schemes. Asking insightful questions shows your genuine interest in the role and the company.
