At a Glance
- Tasks: Support vulnerable customers in finding and maintaining their homes while ensuring a safe living environment.
- Company: Join Riverside, a leading not-for-profit housing association making a real difference in communities.
- Benefits: Enjoy competitive pay, generous holidays, flexible working, and investment in your personal development.
- Other info: Be part of a diverse team committed to inclusivity and community support.
- Why this job: Make a positive impact on people's lives by helping them secure and sustain their homes.
- Qualifications: Experience in housing management and a caring, resilient attitude are essential.
The predicted salary is between 29713 - 29713 £ per year.
You will work collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across a number of defined properties. Contribute to the day‑to‑day service by undertaking a range of tasks to ensure the safe operational management of our care and support services.
About you
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience of working within housing management.
- Be a team player with a caring, empathetic, flexible and have a resilient, can‑do attitude.
- Previous experience in positively resolving incidents.
Role Profile
- Deliver an Allocation & Letting Service
- Liaise with external stakeholders to deliver an effective referral pathway into the service/properties.
- Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re‑allocation procedures.
- Allocate properties ensuring customers meet the criteria, affordability and required landlord checks.
- Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required.
- Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy.
- Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement.
- Deliver a Housing Management Service
- Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready‑to‑let.
- Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant.
- Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on‑site delivery is well co‑ordinated and in line with customer requirements.
- Undertake day‑to‑day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections.
- Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers.
- Prepare files and case notes in readiness for court.
- Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits.
- Work directly with customers to monitor or reduce issues of anti‑social behaviour within the service.
- Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing.
- Ensure the safety of our customers by recognising and acting on any risk by following local safeguarding procedures and escalating appropriately.
- Monitor and assist in maintaining health and safety requirements standards.
- Deliver an Administration Service
- Carry out administrative tasks to support efficient running of the service.
- Produce reports and other written documentation as required to support housing management delivery.
- Maintain and update clear, accurate and strength‑based records on the appropriate digital platform.
- Assist schemes in daily operational tasks, including answering phones and working on Reception, as required.
You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours. You will be required to travel to different properties within the defined area as and when required. Use the Lone Worker system as and when necessary. Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc. Deliver your role in line with Riverside company values - "Our Riverside Way". Participate in team meetings, attend regular supervisions and reflecting practice sessions. Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely. From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.
Person specification
- Essential
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience of working within housing management.
- Be a team player with a caring, empathetic, flexible and have a resilient, can‑do attitude.
- Previous experience in positively resolving incidents.
- Demonstrate initiative and confidence to make and act on decisions.
- Competent administrative and IT skills (to be able to produce reports and other communications).
- Desirable
- Knowledge of current benefit systems.
- Knowledge of Housing regulations.
- Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results.
- Experience of working within a care & support environment.
Housing Officer in Ilford employer: CIH International Housing Group
Riverside is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and customers. With competitive pay, generous benefits, and a strong commitment to personal development, employees are empowered to grow within their roles while making a meaningful impact in the community. Located in Chadwick House, London Homelessness, Essex, Riverside provides a unique opportunity to contribute to vital housing services in a dynamic and collaborative environment.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Ilford
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Riverside and understanding their values. Be ready to discuss how your experience aligns with their mission of supporting vulnerable communities. Show them you're not just looking for any job, but that you genuinely want to make a difference.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to housing management and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Housing Officer position.
We think you need these skills to ace Housing Officer in Ilford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Housing Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Empathy:Since this role involves working with vulnerable groups, it's crucial to demonstrate your caring and empathetic nature. Share examples from your past experiences where you've positively impacted someone's life or resolved conflicts.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Avoid jargon and ensure your sentences are easy to read. We want to see your personality shine through without any fluff!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Housing Officer. Familiarise yourself with housing management principles and the specific challenges faced by vulnerable groups. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Your Empathy
Since this role involves working with diverse customer groups, be prepared to share examples of how you've shown empathy and support in previous roles. Think about situations where you've positively resolved incidents or helped someone through a tough time, as this will highlight your caring attitude.
✨Team Player Vibes
Riverside values teamwork, so come ready to discuss how you collaborate with others. Share stories that showcase your ability to work well in a team, especially in challenging environments. Highlight any experiences where you’ve contributed to a positive team dynamic or supported colleagues.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. This could be about their approach to tenancy sustainment or how they handle anti-social behaviour. It shows you're engaged and thinking critically about the role, plus it gives you a better understanding of what to expect.
