At a Glance
- Tasks: Support individuals at risk of homelessness by providing advice and stable housing solutions.
- Company: Join the innovative Housing Solutions Team at Broxbourne Council.
- Benefits: Enjoy generous leave, training, pension scheme, and free access to local leisure facilities.
- Other info: Hybrid working arrangements available after probation; strong focus on teamwork and innovation.
- Why this job: Make a real difference in people's lives while developing your career in a rewarding role.
- Qualifications: Experience in housing or homelessness, excellent communication skills, and a full driving licence required.
The predicted salary is between 40115 - 40115 € per year.
This is an exciting opportunity to join the innovative and ambitious Housing Solutions Team at Broxbourne Council. In this customer-facing role, you will work alongside dedicated and experienced colleagues, interviewing, assessing and supporting those at risk of homelessness. You will manage a caseload of clients while working collaboratively with colleagues and other agencies to give advice and stable housing solutions.
You will make decisions based on your knowledge of housing and homelessness law, so an in-depth and comprehensive understanding of local authority homelessness duties is a must. Whilst this is a varied and challenging role, it is also hugely rewarding as you help households resolve their housing issues.
If you wish to apply, you should have previous experience working within a local authority housing or homelessness setting and have knowledge of the relevant legislation. You should also be highly motivated and hold a genuine interest in helping people. Previous experience working in a customer-facing role is essential, as are excellent communication skills. Fluent spoken English is essential as this role requires having sensitive conversations with clients and setting expectations clearly. Good written and analytical skills are equally important. Therefore, a GCSE (or equivalent) in English and Maths is required, as well as holding a full driving license.
The Council offers hybrid working arrangements. During the probationary period, the role is office-based so that our hands-on, supportive and comprehensive induction programme can be delivered in person. This approach helps new colleagues feel confident, connected, and fully equipped to thrive in the role.
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). These values, and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined-up way, always showing respect, and looking for innovative and forward-thinking solutions. We pride ourselves on recruiting, developing, and retaining talent who share this commitment.
We are committed to safer recruitment, safeguarding, and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment.
The Council's benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme, and free membership to the Council's local leisure centres. This free membership includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite, and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer. Details and application forms for all job vacancies are listed on the Council's website. Application forms must be submitted online by 31 May 2026 quoting the above reference.
How to apply: Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.
Housing Solutions Officer (Homelessness) employer: CIH International Housing Group
Broxbourne Council is an excellent employer that prioritises the well-being and professional development of its staff. With a strong commitment to teamwork, innovation, and respect, employees benefit from a supportive work culture, generous leave entitlements, and access to comprehensive training programmes. Located in Cheshunt, Hertfordshire, the Council also offers unique perks such as free membership to local leisure centres, making it an attractive place for those looking to make a meaningful impact in the community while enjoying a balanced work-life environment.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Solutions Officer (Homelessness)
✨Tip Number 1
Get to know the Housing Solutions Team at Broxbourne Council! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their innovative team.
✨Tip Number 2
Practice your communication skills! Since this role involves sensitive conversations, try role-playing with a friend or family member. This will help you feel more confident when discussing complex issues with clients.
✨Tip Number 3
Network with professionals in the housing and homelessness sector. Attend local events or join online forums. Building connections can lead to valuable insights and even job referrals, so don’t miss out on these opportunities!
✨Tip Number 4
Apply through our website! Make sure to complete the online application form thoroughly. Highlight your relevant experience and passion for helping people, as this will set you apart from other candidates.
We think you need these skills to ace Housing Solutions Officer (Homelessness)
Some tips for your application 🫡
Know Your Stuff:Make sure you have a solid understanding of housing and homelessness law. This role is all about helping people, so showing that you know the ins and outs of local authority duties will really make your application stand out.
Show Your Passion:We want to see your genuine interest in helping those at risk of homelessness. Share any relevant experiences or motivations in your application that highlight why this role matters to you.
Communication is Key:Since you'll be having sensitive conversations with clients, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show that you can convey important information effectively.
Apply Online:Don't forget to apply through our website! Make sure to complete the online application form fully, as we won't accept CVs without it. It's your chance to shine, so take your time and make it count!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you brush up on your knowledge of housing and homelessness law. The interviewers will likely ask you about local authority duties, so being well-versed in this area will show them you're serious about the role.
✨Show Your People Skills
Since this is a customer-facing role, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've successfully handled sensitive conversations or resolved conflicts.
✨Embrace the Values
Familiarise yourself with the Council's core values: Teamwork, Innovation, Effectiveness, and Respect (TIER). Be ready to discuss how you embody these values in your work and how they align with your approach to helping clients.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential situations you might face as a Housing Solutions Officer and how you would handle them, showcasing your analytical skills and decision-making process.
