At a Glance
- Tasks: Support vulnerable individuals by managing housing and ensuring high standards in refuge accommodation.
- Company: Join Julian House, a charity transforming lives and tackling homelessness and domestic abuse.
- Benefits: Enjoy flexible hours, competitive salary, 27 days leave, and discounts at charity shops.
- Other info: This role is female-only and offers on-call opportunities with additional pay.
- Why this job: Make a real impact while developing your career in a supportive and inclusive environment.
- Qualifications: Must have a valid UK driving license and understanding of domestic abuse and housing benefits.
The predicted salary is between 20400 - 25200 € per year.
Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.
If you would like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we are looking for!
Job Role: Housing Officer (Female only)
Salary: £13,459 (FTE £25,235)
Hours: 20 hours per week
Contract type: Fixed-Term Contract till end of December 2025
Location: Wiltshire
Additional information: On-call (1 in 4 weeks), £100/week when on-call
The Role: Ensuring a high standard of housing management across 3 properties. You will work to ensure that voids are minimized and that rent and service accounts are maintained effectively. Collaborating closely with the refuge team, your work will ensure appropriate action is taken to address rent arrears and charges including the support of SMART payment plans which work towards savings and good financial management. Working with other teams and external agencies as needed, to ensure efficient information sharing and joint working, including attendance at internal meetings.
Responsibilities include:
- Ensure that the refuge accommodation is maintained to a high standard in accordance with Julian House policies and procedures, with particular reference to Health and Safety.
- As required, you may need to prepare rooms for intakes quickly and efficiently, enabling new referrals into the service - this may include tasks such as clearing and cleaning rooms.
- Ensure residents are kept fully informed of the balances on their rent and service charge accounts.
- Attend and participate in team meetings, using them as an opportunity to share updated knowledge gained on welfare benefits or other related subjects.
Qualifications / Requirements:
- A valid UK driving license and access to own vehicle - business insurance will be required for roles involving travel to work.
- Has the courage and commitment to challenge bias or discrimination that impacts the client group.
- Understanding of the causes of Domestic Abuse and social exclusion and approaches which seek to address this.
- Understanding of Benefits and Housing Benefits system.
There are many great reasons to join our team!
- Great opportunities for career development and free monthly training sessions from experienced facilitators.
- Sliding salary scale with salary increases every year for the first 3 years.
- Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme.
- 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays.
- 30% staff discount at Julian House charity shops.
- 20% staff discount at Julian House bike workshops.
- A generous and competitive pension scheme.
- Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme.
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted.
- 6 weekly Reflective Practice sessions from objective, external facilitators.
- For all the fantastic and valuable work you will be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands.
Our Ethos: As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.
DBS Checks: We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.
Get in touch: If you have any questions about the Housing Officer role, please get in touch with George (Recruitment Specialist) on recruitment@julianhouse.org.uk. We look forward to speaking with you soon!
Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you do not miss out!
Housing Officer (Female only) - Domestic Violence & Abuse employer: CIH International Housing Group
Julian House is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With competitive benefits such as generous annual leave, ongoing training opportunities, and a sliding salary scale, staff are empowered to make a meaningful impact in the lives of vulnerable individuals while enjoying a fulfilling career in Wiltshire.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (Female only) - Domestic Violence & Abuse
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals experiencing domestic violence and abuse. Understanding these issues will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing and domestic abuse sectors. Attend relevant workshops or seminars to connect with others who share your passion, as this can lead to valuable insights and potential referrals.
✨Tip Number 3
Research Julian House and its projects thoroughly. Knowing their mission, values, and recent initiatives will allow you to tailor your conversations during interviews and show that you are genuinely interested in contributing to their work.
✨Tip Number 4
Prepare to discuss your approach to teamwork and collaboration, especially in a multi-agency environment. Highlight any past experiences where you've successfully worked with other teams or organisations to achieve common goals.
We think you need these skills to ace Housing Officer (Female only) - Domestic Violence & Abuse
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the Housing Officer position. Familiarise yourself with Julian House's mission and values, especially their focus on supporting vulnerable individuals.
Tailor Your CV:Customise your CV to highlight relevant experience in housing management, domestic violence support, or social work. Emphasise any qualifications or training related to domestic abuse awareness and housing benefits.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for helping vulnerable people and your understanding of domestic abuse issues. Use specific examples from your past experiences to demonstrate how you meet the job requirements.
Proofread Your Application:Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at CIH International Housing Group
✨Understand the Role and Responsibilities
Before the interview, make sure you thoroughly understand the role of a Housing Officer, especially in relation to domestic violence and abuse. Familiarise yourself with the specific responsibilities mentioned in the job description, such as housing management and collaboration with the refuge team.
✨Show Empathy and Understanding
Given the sensitive nature of the work, it's crucial to demonstrate empathy and understanding during your interview. Be prepared to discuss your views on domestic abuse and social exclusion, and how you would approach these issues in your role.
✨Prepare Examples of Relevant Experience
Think of specific examples from your past experiences that showcase your skills in housing management, teamwork, and dealing with vulnerable individuals. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask insightful questions about the organisation and the role. This shows your genuine interest and helps you gauge if the company culture aligns with your values, especially regarding their commitment to diversity and inclusion.
