At a Glance
- Tasks: Manage tenancies, conduct property inspections, and engage with the community.
- Company: Local council committed to community welfare and support.
- Benefits: 26 days annual leave, pension scheme, and flexible working options.
- Other info: Part-time role with opportunities for personal growth and development.
- Why this job: Make a positive impact in your community while gaining valuable experience.
- Qualifications: NVQ level 3 or equivalent in Social Housing or customer service.
The predicted salary is between 30000 - 40000 £ per year.
You will deliver effective tenancy management to customers within a defined geographical area and be a key point of contact for customers to deliver a range of tenancy management services, including changes in tenancies, property inspections, tenancy breaches and estate management.
You will carry out home visits to all customers on a regular, planned basis to identify and assist with any issues that support the sustainability of the tenancy. You will be responsible for planning and conducting regular inspections of the neighbourhood in partnership with customers, Councillors, Police and Local Services and develop a continuous action plan to ensure that the neighbourhoods are maintained as safe and attractive places.
You will be responsible for the matching and allocation of properties and for arranging and carrying out accompanied viewings, ensuring all sign‑ups of new tenancies including garage tenancies are carried out in a timely manner to maximise rental income and minimise potential rent loss.
You will also actively develop and promote resident engagement at a neighbourhood level, attending meetings and other activities where appropriate, including those that occur outside of normal office hours. This role is offered on a part‑time basis, working 20 hours per week across 3 days.
Requirements:
- NVQ level 3 or equivalent
- Social Housing or Customer focused based experience
- A highly motivated, customer focused individual who thrives on making a positive difference to others and works well with others, able to form strong partnerships.
- Valid UK driving licence and use of a vehicle.
Benefits:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro‑rata for part‑time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro‑rata for part‑time employees)
- Access to all other excellent benefits and perks through the council’s benefits portal.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria.
Housing Officer (Estates) - 20 Hours per week employer: CIH International Housing Group
As a Housing Officer with us, you will be part of a dedicated team that prioritises community engagement and tenant satisfaction in a supportive work environment. We offer generous benefits including 26 days of annual leave, a Local Government Pension Scheme, and flexible working options, all aimed at fostering your professional growth and work-life balance. Join us in making a meaningful impact in our neighbourhoods while enjoying a culture that values diversity and inclusivity.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (Estates) - 20 Hours per week
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Get involved in local community events related to housing or estate management. This not only boosts your visibility but also shows your commitment to the field. Plus, it’s a great way to meet potential employers face-to-face!
✨Tip Number 3
Prepare for interviews by researching common questions for housing officer roles. Practice your responses, focusing on your customer service skills and how you can make a positive impact in the community.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that job, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Housing Officer (Estates) - 20 Hours per week
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in tenancy management and customer service. We want to see how your skills align with the role of a Housing Officer, so don’t hold back on showcasing your relevant achievements!
Show Your Passion:Let us know why you’re excited about this role! We love candidates who are motivated by making a positive difference in their community. Share any personal experiences or insights that demonstrate your commitment to supporting tenants and enhancing neighbourhoods.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Tenancy Management Basics
Brush up on your knowledge of tenancy management services. Understand the key responsibilities like property inspections, tenancy breaches, and how to handle changes in tenancies. This will show that you’re not just interested in the role but also knowledgeable about it.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you made a positive impact on customers. Highlight your ability to form strong partnerships and engage with residents. This is crucial for a Housing Officer, so make sure to emphasise your customer service skills.
✨Demonstrate Your Community Engagement Skills
Think of instances where you’ve worked with local services or community groups. Be ready to discuss how you would promote resident engagement and collaborate with Councillors and Police. This shows you’re proactive about making neighbourhoods safe and attractive.
✨Plan Your Home Visits Strategy
Have a clear plan on how you would conduct home visits and what issues you might look for to support tenancy sustainability. Discussing your approach will demonstrate your organisational skills and commitment to the role.
