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- Tasks: As a Housing Officer, you'll manage tenancies and engage with residents to enhance community life.
- Company: Amplius is a leading social housing provider dedicated to making a positive impact in communities.
- Benefits: Enjoy flexible working, generous leave, pension contributions, and health cash plans.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Knowledge of Housing Law and strong IT skills are essential; driving licence required.
- Other info: Join a team committed to sustainability and inclusivity, with tailored training for your growth.
The predicted salary is between 30000 - 43000 £ per year.
The Vacancy
At Amplius, we\’re on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment.
In our Housing Officer role, you\’ll provide a high-standard, customer-focused housing service within a defined geographical area, ensuring compliance with Amplius policies, actively engaging residents in service delivery and neighbourhood involvement, and working collaboratively with local partners to enhance the quality of life in the community.
Location: Hybrid – with travel across Gainsborough, Scunthorpe and surrounding areas with a minimum of 1 day per week in our Lincoln Office.
Salary: Up to £38,730.23 per year
Contract: Permanent
Your week: 36.25 hours p/week (Monday to Friday, 9am – 5.15pm with a 1-hour break)
Snapshot of your role
This is what your day will look like as our Housing Officer:
- Work alongside the Lettings Team and Property Services Team to lead on all new lettings from point of successful application and pre-tenancy to tenancy terminations and through the void process ensuring that key performance indicators in respect of re-let times and void loss are achieved and exceeded.
- Effectively manage starter tenancies in accordance with Amplius\’ policy and procedure; complete new tenant visits to ensure the tenant has moved in and is complying with the terms of their tenancy. If necessary, engage with our Tenancy Enforcement Team to initiate legal action for any breaches of tenancy, attending court and evictions as required.
- Be the lead in respect of managing and reviewing complaints of anti-social behaviour, race and hate crime incidents and hoarding in accordance with Amplius\’ policy and procedure and working alongside the Tenancy Enforcement Team and ASB specialists within that team.
- To ensure that potential safeguarding issues involving both adults and children are identified and managed in partnership with other agencies.
- To support tenants who have suffered domestic abuse, working proactively with other agencies to advise and protect victims.
Your toolkit for success
To thrive in our Housing Officer role, you\’ll need:
- Knowledge of Housing Law and experience of practical application of legislation and legal processes.
- Ability to demonstrate effective partnership working that has yielded successful results for both the business and customer(s).
- Can prioritise workloads and is able to meet set deadlines.
- A good working knowledge of IT applications such as Word, Excel, email and Microsoft Outlook
- Able to work on own initiative and as a flexible team member, willing to support colleagues and take on varied tasks.
Please note that having a full UK driving licence and access to a vehicle is essential for this role to visit our customers.
Why join Amplius?
There are loads of things that make Amplius a great place to be – every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves:
Grow with us
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
Environmental and social impact
We\’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
Perks of working at Amplius
- 28 day\’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more
- Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
- Paid professional subscription for membership fees relating to your role
- Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
- Health cash plan giving cash back for everyday health checks such as optical and dental
- Cycle to Work and Electric Car Lease schemes
- High street, holiday and gym membership discounts
- Plus lots more once you join!
The important stuff
We\’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Have any questions? Contact the Amplius Recruitment Team and we\’ll be in touch to support you with any questions, queries or conundrums!
The Company
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We\’re a team of over 1,300 colleagues driven to have a positive impact on people\’s lives and provide affordable homes that make a difference.
The Benefits
Flexible
working
Pension
contributions
Cycle to
work scheme
Employee Assistance Programme
State of the art IT equipment
Volunteer
days
The Benefits
Flexible
Working
Pension
Scheme
Life
Assurance
Health
Cash Plan
Generous
Annual Leave
Career
Development #J-18808-Ljbffr
Housing Officer employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing laws and regulations relevant to the role. Understanding the legal framework will not only boost your confidence but also demonstrate your commitment to compliance and tenant safety during any discussions.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in social housing. Attend local community events or workshops to connect with potential colleagues and partners, which can give you insights into the role and the organisation's culture.
✨Tip Number 3
Showcase your ability to handle complaints and anti-social behaviour effectively. Prepare examples from your past experiences where you've successfully resolved conflicts or improved community relations, as this is a key aspect of the Housing Officer role.
✨Tip Number 4
Highlight your IT skills, particularly with applications like Word and Excel. Being proficient in these tools is essential for managing tenant records and reports, so be ready to discuss how you've used technology to enhance your work efficiency.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Housing Officer position at Amplius. Understand the key responsibilities and required skills, such as knowledge of housing law and effective partnership working.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Housing Officer role. Emphasise your knowledge of housing legislation, customer service experience, and any previous roles that involved community engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social housing and your commitment to tenant safety and community involvement. Use specific examples from your past experiences to demonstrate how you meet the requirements outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Housing Officer role.
How to prepare for a job interview at CIH International Housing Group
✨Know Your Housing Law
Brush up on your knowledge of housing law and relevant legislation. Be prepared to discuss how you've applied this knowledge in previous roles, as it will demonstrate your expertise and suitability for the Housing Officer position.
✨Showcase Your Customer Service Skills
As a Housing Officer, you'll be working closely with tenants. Prepare examples of how you've successfully managed customer relationships and resolved complaints in the past. This will highlight your ability to provide a high-standard, customer-focused service.
✨Demonstrate Partnership Working
Amplius values collaboration with local partners. Think of instances where you've worked effectively with other organisations or teams to achieve positive outcomes. Sharing these experiences will show that you can contribute to community engagement.
✨Prepare for Scenario Questions
Expect scenario-based questions related to anti-social behaviour, safeguarding issues, or tenant support. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to handle sensitive situations with care and professionalism.
