Housing Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people\’s lives. Housing Officer Based at Rumsey House – Rochford, covering Rochford and surrounding areas £34,531 per year plus £600 car allowance 37.5 hours per week – Monday to Friday – 9:00am to 5:30pm Temporary position for up to 12 months We have an opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area, to join our team in Rochford, working alongside 5 other Housing Officers. You will be responsible for providing a high quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working, as you will be required to attend some evening meetings. You will also be expected to work in a professional manner to resolve problems and improve services. The role of Housing Officer will include: Responsible for a patch consisting of general needs, homes for older people and affordable housing properties Effective management of anti-social behaviour cases Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels Managing complaints about service delivery Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection) Delivering general advice on all aspects of tenancy to enable sustainability Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti-social behaviour, and safeguarding Working closely with administrative colleagues to complete a range of tenancy management processes, which include tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches Skills and experiences: Proven experience of undertaking a similar role Prior experience of delivering high quality tenancy services Excellent skills in analysing and diagnosing problems and implementing solutions Excellent communication and customer care skills Proven experience of good practice resident involvement activities Excellent understanding of written and spoken English Working knowledge of relevant regulations and good practice Travel is a requirement of the role, therefore a full valid driving licence is essential Why work for us? Sanctuary Housing is one of the UK\’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (pro rata) A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £34,531 per annum View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 11 June 2025 If you\’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it\’s like to work for our organisation, and what we offer on our Sanctuary careers pages at – www.sanctuary.co.uk/join-our-team Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers\’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary\’s commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. #J-18808-Ljbffr